Brand Ambassador & Customer Experience Specialist

Abercrombie & Fitch Spain, SL; Hanover (MD); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate opportunity

Training and Development

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life, helping customers find what they need and maintaining a welcoming environment.

You’ll engage customers, assist with styling, and ensure presentation standards are met in a dynamic retail setting. The role offers a merchandise discount, a flexible schedule, and opportunities for career advancement, with potential to become a brand affiliate.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment balancing customer engagement and tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers, anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Support product replenishment and maintain a clean, organized, and visually consistent sales environment, including folding, hanging, sizing, and presentation standards.
• Process purchases, returns, and exchanges accurately and with a friendly checkout experience.
• Support Save the Sale orders, in-store pickup, and ship-from-store orders to create a seamless omni-channel experience.

Skills

Customer service

Retail environment

Organizational skills

Attendance reliability

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life, helping customers find what they need and maintaining a welcoming environment.

You’ll engage customers, assist with styling, and ensure presentation standards are met in a dynamic retail setting. The role offers a merchandise discount, a flexible schedule, and opportunities for career advancement, with potential to become a brand affiliate.