Brand Ambassador — Creative Style & Memorable Experiences

Urban Outfitters; Troy (MI); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Team culture

Flexible scheduling

Employee discount on UO products

Career growth opportunities

Fashion, culture and retail exposure

Job summary

Urban Outfitters is seeking Brand Ambassadors for the Troy, Michigan location at 2800 W Big Beaver Rd. You will bring the brand to life through authentic conversations, styling displays, and creating memorable in-store experiences for customers.

The role emphasizes flexibility, teamwork, and a genuine passion for fashion and pop culture. Responsibilities include staying informed on product drops, engaging customers, restocking, and using in-store tech to support shopping across channels.

Qualifications

• A genuine love for Urban Outfitters.
• Confidence in expressing your personal style and creativity.
• A people-first mindset, you enjoy meeting and helping others.
• A collaborative attitude and positive energy.
• Comfort in a fast-moving, ever-changing environment.
• Flexibility with scheduling (nights, weekends, holidays).
• Experience in retail or customer service is a plus, but not required.

Responsibilities

• Bring the Brand to Life: show up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online.
• Create the Energy on the Salesfloor: engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back.
• Make Shopping Seamless: help maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand.
• Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between.
• Stay Curious + Flexible: be open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun.
• Work as a Team: support your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be

Skills

Brand passion

Personal style

People-focused

Team player

Fast-paced environment

Flexible scheduling

Retail experience

Job description

Urban Outfitters is seeking Brand Ambassadors for the Troy, Michigan location at 2800 W Big Beaver Rd. You will bring the brand to life through authentic conversations, styling displays, and creating memorable in-store experiences for customers.

The role emphasizes flexibility, teamwork, and a genuine passion for fashion and pop culture. Responsibilities include staying informed on product drops, engaging customers, restocking, and using in-store tech to support shopping across channels.