Brand Ambassador — Collectibles & Customer Experience

Pop-Mart-Americas-Inc.; Potomac (MD); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Training & onboarding

Career development

Inclusive team culture

Job summary

POP MART is seeking an energetic Retail Sales Associate for our Montgomery Mall location. You will warmly welcome guests, share POP MART’s story, and help customers discover collectible toys and brand experiences.

Your role includes upselling, learning product lines, and supporting daily store operations to maintain a memorable shopping environment. You’ll engage with fans of designer toys and pop culture, delivering personalized recommendations and ensuring accurate transactions at the point of

Qualifications

• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to build rapport quickly and confidently recommend products.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming guests and building authentic relationships.
• Educate customers on POP MART's products, collaborations, and loyalty program.
• Assist with receiving shipments, stocking, and maintaining store presentation.

Skills

Customer service

Retail sales

Communication skills

Bilingual

Education

High school diploma or equivalent

Tools

POS systems

Job description

POP MART is seeking an energetic Retail Sales Associate for our Montgomery Mall location. You will warmly welcome guests, share POP MART’s story, and help customers discover collectible toys and brand experiences.

Your role includes upselling, learning product lines, and supporting daily store operations to maintain a memorable shopping environment. You’ll engage with fans of designer toys and pop culture, delivering personalized recommendations and ensuring accurate transactions at the point of