Brand Ambassador - Chestnut Hill

Brobston Group; Newton (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Diptyque Distribution LLC. is seeking a Brand Ambassador to embody the brand's elegance and storytelling. You will engage customers, share Diptyque's narrative, and drive sales through exceptional service and product knowledge.

The role emphasizes omni-channel selling, client relationship-building, and maintaining boutique presentation while delivering a premium guest experience in a luxury setting.

Qualifications

• Minimum 3 years of retail experience, preferably in luxury or beauty.
• Strong communication and organizational skills.
• Passion for fragrance, beauty, and client connection.
• Comfort with digital tools and Microsoft Office.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Welcome clients and create a warm, elevated environment.
• Share product knowledge in a personalized and inspiring way.
• Support omni-channel selling and promote the At-Your -Service program.
• Recommend products based on client preferences and brand expertise.
• Achieve individual and boutique sales goals.
• Build and maintain a strong client base through personalized outreach.
• Use digital tools to stay connected and follow up with clients.
• Take initiative to grow business beyond the boutique.
• Support daily operations including stock, merchandising, and cleanliness.
• Follow company policies and complete opening/closing procedures.
• Assist with visual merchandising and inventory management.
• Contribute to a positive and inclusive team culture.
• Partner with colleagues to deliver exceptional service
• Communicate effectively and support team goals.

Skills

Retail experience

Communication skills

Passion for fragrance/beauty

Client connection

Flexibility

Tools

Microsoft Office

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

About the job

As a Brand Ambassador for Diptyque Distribution LLC., you will be the face of our luxury fragrance and home goods brand, embodying its elegance and storytelling. You will passionately engage with customers, share the unique narrative of Diptyque products, and drive sales through exceptional service and brand expertise.

Please note: This job description is not exhaustive and may evolve based on business needs.

Key Responsibilities

Client Experience & Sales

• Welcome clients and create a warm, elevated environment
• Share product knowledge in a personalized and inspiring way
• Support omni-channel selling and promote the At-Your -Service program
• Recommend products based on client preferences and brand expertise
• Achieve individual and boutique sales goals

Client Relationships

• Build and maintain a strong client base through personalized outreach
• Use digital tools to stay connected and follow up with clients
• Take initiative to grow business beyond the boutique

Boutique Operations

• Support daily operations including stock, merchandising, and cleanliness
• Follow company policies and complete opening/closing procedures
• Assist with visual merchandising and inventory management

Team Collaboration

• Contribute to a positive and inclusive team culture
• Partner with colleagues to deliver exceptional service
• Communicate effectively and support team goals

Qualifications

• Minimum 3 years of retail experience, preferably in luxury or beauty
• Strong communication and organizational skills
• Passion for fragrance, beauty, and client connection
• Comfort with digital tools and Microsoft Office
• Flexibility to work evenings, weekends, and holidays

Why Join Diptyque

Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization.

Diptyque is committed to diversity in all its forms and considers each application carefully.