Brand Ambassador

Brobston Group; Troy (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

Diptyque is seeking a Brand Ambassador to deliver an elevated client experience in a luxury perfume and home fragrance boutique. You will welcome clients, share product knowledge, and build lasting relationships while supporting omni-channel selling and club services.

The role emphasizes authentic storytelling, care, and collaboration with a diverse team. Availability for evenings, weekends, and holidays is expected to thrive in a boutique setting.

Qualifications

• Minimum 3 years of retail experience, preferably in luxury or beauty.
• Strong communication and organizational skills.
• Passion for fragrance, beauty, and client connection.
• Comfort with digital tools and Microsoft Office.

Responsibilities

• Welcome clients and create a warm, elevated environment
• Share product knowledge in a personalized and inspiring way
• Support omni-channel selling and promote the At-Your -Service program
• Recommend products based on client preferences and brand expertise
• Achieve individual and boutique sales goals
• Build and maintain a strong client base through personalized outreach
• Use digital tools to stay connected and follow up with clients
• Take initiative to grow business beyond the boutique
• Support daily operations including stock, merchandising, and cleanliness
• Follow company policies and complete opening/closing procedures
• Assist with visual merchandising and inventory management
• Contribute to a positive and inclusive team culture
• Partner with colleagues to deliver exceptional service
• Communicate effectively and support team goals

Skills

Communication

Organizational skills

Fragrance passion

Customer service

Digital tools

Tools

Microsoft Office

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Brand Ambassador

The Brand Ambassador plays a key role in delivering an elevated client experience and driving boutique performance. This role is ideal for individuals who are passionate about fragrance, storytelling, and luxury service. Brand Ambassadors are the face of Diptyque—welcoming clients, sharing product expertise, and building lasting relationships.

At Diptyque, we believe in creating moments of beauty and connection. Brand Ambassadors help bring our boutique experience to life through authenticity, creativity, and care.

Please note: This job description is not exhaustive and may evolve based on business needs.

Key Responsibilities

Client Experience & Sales

• Welcome clients and create a warm, elevated environment
• Share product knowledge in a personalized and inspiring way
• Support omni-channel selling and promote the At-Your -Service program
• Recommend products based on client preferences and brand expertise
• Achieve individual and boutique sales goals

Client Relationships

• Build and maintain a strong client base through personalized outreach
• Use digital tools to stay connected and follow up with clients
• Take initiative to grow business beyond the boutique

Boutique Operations

• Support daily operations including stock, merchandising, and cleanliness
• Follow company policies and complete opening/closing procedures
• Assist with visual merchandising and inventory management

Team Collaboration

• Contribute to a positive and inclusive team culture
• Partner with colleagues to deliver exceptional service
• Communicate effectively and support team goals

Qualifications

• Minimum 3 years of retail experience, preferably in luxury or beauty
• Strong communication and organizational skills
• Passion for fragrance, beauty, and client connection
• Comfort with digital tools and Microsoft Office
• Flexibility to work evenings, weekends, and holidays

Why Join Diptyque

Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization.

Diptyque is committed to diversity in all its forms and considers each application carefully.