Brand Ambassador

Dave & Buster's Management Corporation, Inc.; Wesley Chapel (FL); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

50% off food & beverages

Tuition reimbursement

New Center Opening Team

Rewards & recognition program

Paid time off (qualifications apply)

Equal Opportunity Employer

Job summary

Main Event Entertainment in Wesley Chapel, FL is seeking Brand Ambassadors to welcome guests, answer questions, and guide them to activities while maintaining high safety and sanitation standards.

The role emphasizes guest-centric service, clear communication, and teamwork. Availability for day, evening, and weekend shifts is required, with benefits and opportunities for growth within the center.

Qualifications

• Prior food and beverage experience is a plus but not required.
• Guest-focused mindset is essential.
• Teamwork is a must.
• Food Handlers Certification, as required.
• Strong problem-solving and multi-tasking skills.
• Can effectively communicate with Management, Team Members, and Guests.
• Availability to work days, nights, and/or weekends.

Responsibilities

• Welcome and greet all guests while being a FUN ambassador.
• Communicate to the team who is a first-time Guest.
• Answer Guests' questions on activities and directions.
• Manage the guest experience by communicating wait times for games, food, and other activities.
• Escort Guests to activities, explain safety rules, and assist with table maintenance.
• Thank Guests for coming and welcome them back.
• Perform opening, mid-day, or closing duties.
• Uphold cleanliness and safety standards.

Skills

Guest-focused mindset

Teamwork

Strong problem-solving

Multi-tasking

Communication with management

Job description

Job Description: At Main Event, our Brand Ambassadors play an important role because they are the first and last person the Guest sees on every visit! As a Brand Ambassador, you help our Guests tailor their FUN experience by advising and answering questions on various activities and directing them to their activities! You're also dedicated to delivering the highest standards in safety and sanitation.

WHAT WILL YOU BE DOING DAILY?

• Welcome and greet all guests while being a FUN ambassador! (First impressions are everything!)
• Communicating to the team who is a first-time Guest
• Answering Guest's questions on various activities and directions
• Managing the guest experience by keeping communication clear on wait times for games, food, and other activities
• Escorting Guests to various activities, explaining safety rules, and assisting with table maintenance (you got this!)
• Thanking our Guests for coming and welcoming them back
• Performing opening, mid-day, or closing duties
• Upholding our cleanliness and safety standards (We take this seriously!)

POSITION REQUIREMENTS

• Prior food and beverage experience a plus but not required
• Guest-focused mindset (We heart our Guests!)
• Teamwork is a must (Teamwork makes the dream work!)
• Food Handlers Certification, as required
• Strong problem-solving and multi-tasking skills
• Can effectively communicate with Management, Team Members, and Guests
• Availability to workdays, nights, and/or weekends

PERKS!

• Main Event Team Members are expected to give their best on the job, so we do our part to ensure you have what you need to stay motivated, valued, and embrace living your best life!
• Awesome culture that’s inclusive, rewarding, and FUN!
• 50% off food, beverages, activities, and unlimited gameplay!
• Tuition Reimbursement Program (yes, please!)
• We help others grow! (internal promote culture)
• Be part of a New Center Opening Team!
• Our rewards and recognition program rock!
• Benefits and paid time off (for those who qualify)
• Our Family Fund helps our Team Members financially in their time of need
• Become a Certified Trainer (aka, the best of the best!)
• Main Event Entertainment is an Equal Opportunity Employer
• Salary Range: 14 - 15
• We are an equal opportunity employer and participate in E-Verify in states where required.

Walking into a Main Event is like entering a new world of lights, music, entertainment, and laughter. Every Guest is greeted by the genuine, glowing faces of Main Event Team Members as they see splashes of color and new opportunities to play. Each center is full of passionate, driven people who are serving others and making memories that bring to life our chef-inspired meals, full-service catering with private rooms, high-energy bar with the latest audio-visual technology, space for birthday parties for kids and adults, and party rooms for corporate, school, and league events. A trip to Main Event is a chance for the whole family to reconnect, celebrate, compete, eat, and play. When you’re with us, each and every moment together is the Main Event.

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