Brand Ambassador

Mercedes-Benz Manhattan; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Mercedes-Benz of Manhattan is seeking a Brand Ambassador to enhance customer interactions and promote the dealership. Key responsibilities include providing exceptional service, managing customer expectations, and maintaining product knowledge. Ideal candidates will possess a Bachelor's degree and customer service experience, contributing to a positive dealership atmosphere.

Qualifications

• Must be SOE Certified within 6 months of employment.
• STAR certified within 1 year of employment.
• Understanding of marketing and public relations.

Responsibilities

• Promote dealership while providing superior customer service.
• Act as mobile cashier to expedite customer transactions.
• Capture customer expectations and remedy potential issues.

Skills

Customer Service

Communication

Teamwork

Leadership

Education

Bachelor's degree

Job description

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Join to apply for the Brand Ambassador role at Mercedes-Benz of Manhattan

Aufgaben

The mission of the Mercedes-Benz Manhattan Brand Ambassador is to promote Mercedes-Benz Manhattan as a dealership of choice while acting as a highly engaged liaison between client and brand/company offering superior customer service and recognizing the needs and expectations of each individual client. The Brand Ambassador is responsible for creating lasting, positive impressions through authentic meaningful interactions in all aspects of their responsibilities.

The Mercedes-Benz Manhattan Brand Ambassador must provide a consistently outstanding brand and customer experience through consistently outstanding preparation, attitude, and teamwork.

Welcome and acknowledge customers in a genuinely upbeat courteous

and professional manner.

Capture customer expectation by engaging with visitors in an

immediate manner by monitoring activity throughout customer stay.

Act as “mobile” cashier when needed to expedite customer transaction.

Answer internal/external phone calls transferred from Operator or BDC.

Anticipate needs of client and/or identify any possible situation that will

adversely affect the customer experience and act in a manner that will remedy the situation.

Communicate need or issue with appropriate team members when

necessary (manager, support staff, advisor, etc.).

Assist in building an online presence.

Assist with online reputation management.

Achieve required survey result

Maintain hospitality refreshment area so that it remains clean, tidy and

fully stocked for customer needs and serve customers when required.

Report to management any situation or condition that jeopardizes the

safety, welfare or integrity of the dealership, its employees, or

customers.

Maintain excellent knowledge of service and vehicle products,

dealership promotions and events, and MBM policies and procedures.

Able to commute into and out of Manhattan/New York City on a daily basis.

NOTE: this is a guide, and not an exhaustive list of responsibilities

The pay range for this position is $20 - $22 per hour.

Qualifikationen

Bachelors degree required.

Must be SOE Certified within 6 months of employment.

STAR certified within 1 year of employment and Master certified within

4 years of employment.

Understanding and appreciation of marketing and public relations.

Natural leadership skills.

Exhibits confidence and constant positivity.

Traits that make you want to join in and listen.

Ability to gather information and gain innovative insight from customers

(internal and external).

Ability to foster strong, loyal relationships between customer and brand.

Passionate about and familiar with MB Brand and products or luxury

brand or services.

Skilled at making deep connections.

Sense of creativity and innovation.

Understanding of online social and digital space.

Professional appearance.

Engaged in NYC lifestyle and culture.

Benefits

Luxury Customer service experience preferred.

Parkplatz

Gute Anbindung

Kantine, Café

KontaktMercedes-Benz Manhattan, Inc.

770 11th Avenue10019 New York

Jerry Rosiello Jr E-Mail: [e-mail]

Bewerben

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Motor Vehicles

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