Brand Ambassador

Brobston Group; New York (NY); Sur place; USD 40 000 - 65 000; Plein temps

Résumé du poste

Diptyque is seeking a Brand Ambassador in New York to be the face of our luxury fragrance and home goods collections. You will engage customers with storytelling, educate them on product range, and drive sales while maintaining elevated merchandising standards.

Ideal candidates have luxury retail or high-end customer service experience, exceptional communication skills, and a flexible schedule that includes weekends and holidays. Join us to elevate the Diptyque experience for every guest.

Qualifications

• Experience in luxury retail or customer service is required.
• Excellent interpersonal and communication skills.
• Passion for luxury products and Diptyque brand aesthetics.
• Strong sales orientation with a results-driven mindset.
• Flexible availability including weekends, evenings and holidays.
• Excellent grooming and presentation standards.
• Proficient in English; additional languages a plus.
• High school diploma; college degree preferred.
• Ability to stand for long periods and lift up to 20 pounds.

Responsabilités

• Represent Diptyque with professionalism and enthusiasm, reflecting the brand's image.
• Engage customers with personalized consultations and an immersive brand experience.
• Educate customers on Diptyque products, ingredients, history and selling propositions.
• Achieve sales targets through proactive customer interaction and upselling.
• Maintain pristine visual merchandising standards per brand guidelines.
• Assist with inventory receiving, stocking and organizing products.
• Process sales transactions accurately using POS systems.
• Gather customer feedback and market insights for management.
• Participate in events, promotions and trainings as required.
• Build and maintain strong customer relationships to foster brand loyalty.
• Any other tasks as assigned by managers.

Connaissances

Luxury retail

Interpersonal skills

Sales orientation

Brand storytelling

Flex hours

English proficiency

Formation

High school diploma

College degree preferred

Description du poste

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

About the job

As a Brand Ambassador for Diptyque Distribution LLC., you will be the face of our luxury fragrance and home goods brand, embodying its elegance and storytelling. You will passionately engage with customers, share the unique narrative of Diptyque products, and drive sales through exceptional service and brand expertise.

Job Responsibilities

• Represent Diptyque with professionalism and enthusiasm, consistently reflecting the brand's sophisticated image and values.
• Actively engage with customers, providing personalized consultations and an immersive brand experience.
• Educate customers on Diptyque's product range, ingredients, history, and unique selling propositions.
• Achieve individual and team sales targets through proactive customer interaction and upselling/cross-selling techniques.
• Maintain pristine visual merchandising standards, ensuring products are displayed attractively and according to brand guidelines.
• Assist with inventory management, including receiving, stocking, and organizing products.
• Process sales transactions accurately and efficiently using POS systems.
• Gather customer feedback and market insights, communicating them effectively to management.
• Participate in special events, promotions, and training sessions as required.
• Build and maintain strong customer relationships to foster brand loyalty.
• Any other tasks as assigned from time to time by any manager

Job Qualifications

• Proven experience in a luxury retail, sales, or customer service environment, preferably in beauty, fragrance, or home goods.
• Exceptional interpersonal and communication skills, with a natural ability to connect with diverse clientele.
• A genuine passion for luxury products and an understanding of the Diptyque brand aesthetic.
• Strong sales acumen and a results-oriented mindset.
• Ability to work flexible hours, including weekends, evenings, and holidays, as retail demands.
• Excellent presentation and grooming standards, reflecting the luxury nature of the brand.
• Proficiency in English; additional language skills are a plus.
• High school diploma or equivalent; a college degree is preferred.
• Ability to stand for extended periods and lift up to 20 pounds.

Diptyque is committed to diversity in all its forms and considers each application carefully.

Diptyque is committed to diversity in all its forms and considers each application carefully.