Brand Ambassador

Jobtailor; Lexington (KY); On-site; USD 16,531 - 22,041; Full time

Job summary

Urban Outfitters Lexington store is seeking an enthusiastic retail teammate to bring the brand to life on the sales floor. You will engage customers with authentic conversations, share product knowledge, and contribute to a welcoming, organized shopping environment.

If you love fashion, collaborate with your team, and stay flexible with scheduling, you’ll thrive in our fast-paced, ever-changing environment. Prior retail or customer service experience is a plus but not required.

Qualifications

• A genuine love for Urban Outfitters.
• Confidence in expressing your personal style and creativity.
• A people‑first mindset, you enjoy meeting and helping others.
• A collaborative attitude and positive energy.
• Comfort in a fast‑moving, ever‑changing environment.
• Flexibility with scheduling (nights, weekends, holidays).
• Experience in retail or customer service is a plus, but not required.

Responsibilities

• Bring the Brand to Life: Show up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online
• Create the Energy on the Salesfloor
• Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back
• Make Shopping Seamless
• Help maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand
• Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between
• Stay Curious + Flexible: Be open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun
• Work as a Team: Support your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be

Skills

People‑first mindset

Creative style

Customer engagement

Team collaboration

Flexibility with scheduling

Adaptability

Tools

In-store technology

Job description

Responsibilities

• Bring the Brand to Life: Show up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online
• Create the Energy on the Salesfloor
• Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back
• Make Shopping Seamless
• Help maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand
• Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between
• Stay Curious + Flexible: Be open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun
• Work as a Team: Support your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be

Requirements

• A genuine love for Urban Outfitters
• Confidence in expressing your personal style and creativity
• A people‑first mindset, you enjoy meeting and helping others
• A collaborative attitude and positive energy
• Comfort in a fast‑moving, ever‑changing environment
• Flexibility with scheduling (nights, weekends, holidays)
• Experience in retail or customer service is a plus, but not required

Core Competencies

Demonstrates a strong ability to engage customers through authentic conversations and create memorable shopping experiences. Exhibits flexibility and a collaborative spirit while maintaining an organized and inspiring retail environment.

Highest‑signal resume keywords

• Customer Engagement
• Retail Experience
• Team Collaboration
• Creativity and Individuality
• Flexibility in Scheduling

Soft Skills

• People‑First Mindset
• Positive Energy
• Adaptability
• Communication Skills

Industry Keywords

• Retail
• Customer Service
• Product Knowledge
• Visual Merchandising

Tools & Technologies

• In‑Store Technology