Brand Ambassador

Dave & Buster's Management Corporation, Inc.; Gilbert (AZ); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Discounted food and drinks

50% off food, beverages, activities, &

Unlimited game play

Tuition reimbursement

New center opening team

Rewards program

Paid time off

Family Fund

Certified trainer

Job summary

Main Event Entertainment is seeking Brand Ambassadors to greet Guests, answer questions, and guide them through activities while maintaining safety and cleanliness. You’ll be the first and last impression for Guests, creating a FUN and welcoming environment.

Responsibilities include welcoming Guests, communicating wait times, escorting to activities, and performing opening/closing duties. Must have flexibility for days, nights, and weekends; food handler certification is preferred or required.

Qualifications

• Guest-focused mindset with a positive attitude and strong customer service skills.
• Teamwork is essential to ensure smooth operations across activities and dining.
• Ability to communicate clearly with Guests, teammates and supervisors.
• Food Handlers Certification or willingness to obtain certification as required.

Responsibilities

• Greet Guests and act as an ambassador of FUN while upholding safety standards.
• Answer questions about activities, directions and wait times for games and food.
• Escort Guests to activities and explain safety rules.
• Assist with table maintenance and open/close duties as required.

Skills

Guest focus

Teamwork

Problem solving

Multi-tasking

Communication

Tools

Food Handlers Certification

Job description

At Main Event, our Brand Ambassadors play an important role because they are the first and last person the Guest sees on every visit! As a Brand Ambassador, you assist in helping our Guests tailor their FUN experience by advising and answering questions on various activities and directing them to their activities! You’re also dedicated to delivering the highest standards in safety and sanitation.

WHAT WILL YOU BE DOING DAILY?

• Upholding our cleanliness and safety standards (We take this seriously!)
• Welcoming and greeting all Guests, all while being an ambassador of FUN! (First impressions are everything!)
• Communicating to the team who is a first-time Guest
• Answering Guest's questions on various activities and directions
• Managing the guest experience by keeping communication clear on wait times for games, food and other activities
• Escorting Guests to various activities, explaining safety rules, and assisting with table maintenance (you got this!)
• Thanking our Guests for coming and welcoming them back
• Performing opening, mid-day or closing duties

POSITION REQUIREMENTS

• Prior food and beverage experience a plus, but not required
• Guest focused mindset (We heart our Guests!)
• Teamwork is a must (Teamwork makes the dream work!)
• Food Handlers Certification, as required
• Strong problem solving and multi-tasking skills
• Can effectively communicate with Management, Team Members, and Guests
• Availability to work days, nights and/or weekends

PERKS AND BENEFITS

• Main Event Team Members are expected to give their best on the job - so we do our part in making sure we give you what you need to stay motivated, valued and embrace living your best life!
• Awesome culture that’s inclusive, rewarding and FUN!
• 50% off food, beverages, activities and unlimited game play!
• Tuition Reimbursement Program (yes please!)
• We help others grow! (internal promote culture)
• Be part of a New Center Opening Team!
• Our rewards and recognition program rock!
• Benefits and paid time off (for those who qualify)
• Our Family Fund helps our Team Members financially in their time of need
• Become a Certified Trainer (aka the best of the best!)

Salary Range: 15.15 - 16.65

Main Event Entertainment is an Equal Opportunity Employer and proud to be an E-Verify Employer where required by law.

We are an equal opportunity employer and participate in E-Verify in states where required.

Walking into a Main Event is like entering a new world of lights, music, entertainment, and laughter. Every Guest is greeted by the genuine, glowing faces of Main Event Team Members as they see splashes of color and new opportunities to play. Each center is full of passionate, driven people who are serving others and making memories that bring to life our chef-inspired meals, full-service catering with private rooms, high-energy bar with the latest audio-visual technology, space for birthday parties for kids and adults, and party rooms for corporate, school, and league events.

A trip to Main Event is a chance for the whole family to reconnect, celebrate, compete, eat, and play. When you’re with us, each and every moment together is the Main Event.

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Minorities/Women/Protected Veterans/Disabled

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