Branch Teller & Customer Service Pro

The-Savings-Bank; Wakefield (MA); On-site; USD 40,000 - 44,000; Full time

Job summary

The Savings Bank is seeking a Teller for our Wakefield Main Office to greet customers, process transactions, and support account maintenance, ensuring accurate daily balancing and an excellent customer experience.

Starting pay is $19.75 per hour with a Monday–Friday schedule (8:15am–4:15pm) and Saturday shifts (2+ per month, 8:15am–12:15pm). The Bank emphasizes community service, teamwork, and career growth within retail banking.

Qualifications

• High school diploma or equivalent.
• 6+ months of experience with customer service, preferably including cash handling.
• Strong written and verbal communication.
• Basic computer proficiency.
• Desire to work collaboratively, as part of a branch team.

Responsibilities

• Greets all lobby customers and provides appropriate assistance in daily transactions.
• Advises customers based on knowledge of the Bank’s consumer, business, and digital products and services.
• Performs monetary transactions, accepts deposits and payments, cashes checks, and issues various checks.
• Prepares individual daily balancing of teller transactions.
• Develops professional relationships with Bank customers.
• Opens and services new and existing accounts.
• Participates in Bank’s sales and referral programs.
• Complies with all applicable regulations, policies, and procedures, as well as federal and state banking laws and regulations.
• Participates in and completes online and in-person training.
• Directs customer needs to appropriate divisions and departments.

Skills

Customer service

Cash handling

Written and verbal communication

Basic computer skills

Teamwork

Education

High school diploma or equivalent

Job description

The Savings Bank is seeking a Teller for our Wakefield Main Office to greet customers, process transactions, and support account maintenance, ensuring accurate daily balancing and an excellent customer experience.

Starting pay is $19.75 per hour with a Monday–Friday schedule (8:15am–4:15pm) and Saturday shifts (2+ per month, 8:15am–12:15pm). The Bank emphasizes community service, teamwork, and career growth within retail banking.