Branch Team Lead: Elevate Customer Success & Ops

Grainger; West Sacramento (CA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

PTO and company holidays

Employee discounts

Tuition reimbursement

Job summary

Grainger is seeking a Branch Team Lead in West Sacramento, CA to guide daily branch operations and drive exceptional customer service. You will lead the team, align priorities with company strategy, and focus on sales, safety, and operational excellence.

You will mentor staff, optimize schedules, and implement process improvements while reporting to the Operations/Branch Manager. This role emphasizes collaboration with Sales, Customer Service, and Onsite teams.

Qualifications

• Must have at least 18 years old.
• Minimum 3 years customer service and sales experience.
• 2+ years of management experience in a customer service environment preferred.
• Proficiency with computers and SAP.

Responsibilities

• Provide exceptional customer service and direction regarding the daily activities of a team at the branch location.
• Clarify direction for team members by projects, priorities and company strategy and provide continued feedback.
• Help improve operational metrics in customer satisfaction, sales, safety, and operational improvements.
• Provide a creative customer experience and ensure customer retention and satisfaction.
• Provide frequent feedback to strengthen skills needed to run branch operations.
• Monitor counter transactions and guide team members.
• Facilitate team onboarding and ongoing training.
• Build work schedules to ensure productivity and staffing levels.
• Suggest and implement changes to improve defined processes and sales/service.

Skills

Customer service

Sales experience

Leadership

Training

Education

High school diploma or Bachelor's degree preferred

Tools

SAP

Job description

Work Location Type: 3691 Industrial Blvd. West Sacramento, CA 95691

Req Number 333939

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $26-33/hr.

Rewards And Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
  
  

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. Help improve company projects and results with the branch teams. Create and promote an environment where team members are empowered and engaged to the success of the company. Work with members of branch leadership team. You will report to an operations Manager or Branch Manager.

You Will

• Provide exceptional customer service and direction regarding the daily activities of a team at the branch location.
• Clarify direction for team members by projects, priorities and company strategy and provide continued feedback.
• Help improve the achievement of essential operational metrics in the areas of customer satisfaction, sales, safety, and operational improvements.
• Provide a creative customer experience and ensure customer retention and satisfaction.
• Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations.
• Monitor counter transactions to provide appropriate guidance to team members.
• Facilitate team member onboarding and ongoing training.
• Build work schedules to ensure productivity and staffing levels.
• Assess processes for improvement opportunities using Continuous Improvement methodology. Suggests and implements changes to enhance defined processes and improve sales and service.
• Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams.
• May take and respond to emergency customer calls after hours.
  
  

You Have

• High school diploma or Bachelor's degree preferred
• Must be at least 18 years old
• Minimum 3 years customer service and sales experience.
• 2+ years of management experience in a customer service environment preferred.
• Voice the vision of the branch to all employees.
• Train people on processes, procedures, compliance and product knowledge.
• Competence in the use of computers and software applications including SAP.
• Operate powered industrial equipment.
  
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.