Branch Support

Packer-Fastener-and-Supply-Inc; Cedar Rapids (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Immediate PTO

Paid holidays

Volunteer time off

Medical insurance

Dental insurance

Vision insurance

401(K) with company match

Educational assistance

Job summary

Packer Fastener is seeking a Branch Support member in Cedar Rapids, IA to assist the sales team, handle customer inquiries, place and fulfill orders, and manage inventory. You will support warehouse operations and maintain a clean front room while performing local deliveries as needed.

The role requires a high school education, strong attention to detail, and the ability to work multiple priorities. Valid driver’s license and knowledge of pricing are preferred.

Qualifications

• High School education or equivalent.
• Exhibits company Swagger.
• Ability to handle multiple priorities with high attention to detail.
• Knowledge of product lines and pricing structure.
• Basic math skills for discounts, commissions and percentages.
• Must have a valid driver’s license and acceptable driving record.

Responsibilities

• Provide support to sales team members.
• Assist with customer inquiries and orders.
• Place and fulfill orders and manage inventory.
• Support warehouse operations and front room upkeep.
• Perform local deliveries using company vehicle.
• Service customers on site and replenish bin stock.

Skills

Sales support

Customer service

Inventory management

Delivery coordination

Microsoft Office

Communication skills

Time management

Attention to detail

Education

High School Diploma or Equivalent

Tools

Database software

Barcode scanning

POS systems

Driver's license

Job description

Packer Fastener is looking for a Branch Support member to join our team!About UsAt Packer Fastener, we’re more than just fasteners — we’re a growing industrial supply partner dedicated to exceptional service, rapid delivery, and building long-lasting relationships with our customers. Since 1998, we’ve expanded throughout the Midwest and beyond, driven by a people-first culture we call “Swagger.” Our team is the reason for our success, and we’re always looking for great people to help us serve more customers every day.The Branch Support role is responsible for providing support to the branch based upon the needs of the branch and guidance of the Branch Manager including but not limited to order fulfillment, receiving product, inventory put away, shipping, customer deliveries, and servicing customers on site. These responsibilities will support the development and accomplishment of Packer’s Strategy and Vision while promoting our company Swagger.Primary Duties:Sales Support: Provide support to sales team membersCustomer Service: Assist with customer inquiriesOrders: Place and fulfill orders, fulfilling ordersAssist with managing inventory and warehouse operationsFront room upkeep in relation to inventory replenishment and general cleanliness of branch.Performing deliveries with a company vehicleService customers on site filling customer bin stock and/or industrial vending machinesMay perform other duties as assignedQualifications:High School education or equivalent.Exhibits company Swagger.Highly motivated, handle multiple priorities with high attention to detail, and strong time management skills.Knowledge of product lines and pricing structure.Ability to think critically and solve practical problems.Basic math skills with the ability to calculate figures such as discounts, interest, commissions, proportions, percentages.Excellent written and verbal communication skills.The ability to lift, slide, and lower packages that typically weighs 25lbs-50lbs and may weigh up to 75lbs.Proficient in common computer software including Microsoft Office and database software.Must have a valid driver’s license and acceptable driving record. Must be able to obtain coverage through company's auto insurance carrier according to company Driver Safety Policy.Must pass DOT drug test if required.Physical Requirements:Effectively handling object(s) up to 50 poundsStanding for long periods of time, bending, kneeling, crouchingAs a Packer Fastener team member you'll also have:Hourly Pay + Profit Sharing Bonus EligibleImmediate PTO, Paid Holidays, and Volunteer Time OffFlexible SchedulesMedical, Dental and Vision Insurance (eligible the 1st of the month after start date)Short- & Long-Term Disability401(K) with Company MatchContinued Education – Educational AssistanceEmployee Assistance Program (with free counseling sessions)Career Growth PotentialEmployee Wellness Program (with rewards)Free Physical Therapy provided by Packfit Paramount Fitness partnershipPacker Fastener Apparel and Gifts