Branch Supervisor

New Valley Bank & Trust; Springfield (MA); On-site; USD 32,000 - 43,000; Full time

Job summary

New Valley Bank & Trust in Springfield, MA seeks a Branch Supervisor to oversee teller operations and Banking Specialists I & II, ensuring accurate transactions and strong customer service. You will manage staffing with the Branch Manager, supervise daily branch activities, and assist in opening accounts and maintenance.

The ideal candidate has 3–5 years retail banking experience with supervisory skills, cash handling, and deposit/loan account experience. Salary range: $23.00–$31.00 per hour.

Qualifications

• 3-5 years of progressive retail banking knowledge and experience.
• Supervisory or team lead experience preferred.
• Cash handling and customer service experience in a financial institution.
• Experience in establishing deposit and loan accounts preferred.
• Adaptability and Flexibility.
• Customer focus.
• Quality.

Responsibilities

• Supervise Banking Specialists I & II and daily teller line operations.
• Oversee branch operations in the absence of branch management.
• Assist in daily branch operations including deposits, withdrawals and other financial interactions.
• Assist staff with complex transactions and resolve customer issues.
• Engage customers while opening deposit accounts and processing teller transactions.
• Sell and cross-sell bank products.
• Collaborate to balance and audit vaults/ATMs and follow dual control procedures.
• Oversee training of new branch staff and development of current staff.
• Assist growth and management of branch portfolios.
• Adhere to customer service standards and collaborate with other departments.
• Deliver a positive customer experience.
• Perform other related duties as assigned.

Skills

Retail banking knowledge

Supervisory experience

Cash handling

Deposit/loan accounts

Adaptability

Customer focus

Quality

Education

High school diploma or equivalent

Job description

What will you do?

The Branch Supervisor is responsible for supervising the Banking Specialist I & II's as well as the day to day operation of the teller line, including account overrides and opening/closing. Manage branch staffing levels and schedules in coordination with the Branch Manager to ensure coverage. Maintain customer relationships by performing efficient and accurate banking transactions; opening accounts as well as account and person maintenance.

Essential Functions

• Supervision of Banking Specialists I & II and the daily running of the teller line.
• Oversight of assigned branch operations in the absence of branch management.
• Assist in the daily operations of the assigned branch including deposits, withdrawals and other financial interactions.
• Assist staff members with complex transactions and the resolution of customer issues.
• Engage customers while establishing deposit accounts, and accurately processes teller transactions and ancillary services.
• Sell and cross sell bank products.
• Collaborate with Banking Specialists I and II to assist in daily branch office activities including balancing and the auditing responsibilities of vaults and ATMs; comply with bank operations and security procedures by participating in dual control functions.
• Oversee and assist in the training of new branch staff and development of current staff; cross train as needed.
• Assist in the growth and management of the branch portfolios
• Adhere to established New Valley Bank and Trust customer service standards.
• Collaborate with other departments to ensure quality and efficiency of service.
• Deliver a positive customer experience.
• Perform other related duties as assigned.

Education

• High school diploma or equivalent required.

Skills, Experience And Abilities

• 3-5 Years of progressive retail banking knowledge and experience.
• Supervisory or team lead experience preferred.
• Cash handling and customer service experience in a financial institution
• Experience in establishing deposit and loan accounts preferred.
• Adaptability and Flexibility
• Customer focus
• Quality

Physical Requirements

• Ability to stand or sit for extended periods
• Ability to lift and transport bags of coin and currency to appropriate vaults and cash drawers

Salary: $23.00 - $31.00 per hour