Branch Supervisor

IH Mississippi Valley Credit Union; Iowa (LA); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) with match

Paid time off

Health insurance

Job summary

IH Mississippi Valley Credit Union in DeWitt, IA is seeking a Branch Supervisor to lead branch operations and deliver outstanding member service. You will coach Universal Tellers, balance cash operations, and ensure adherence to policies while building strong member relationships.

The role requires prior leadership in a financial or retail setting, excellent communication, and the ability to manage multiple tasks in a fast-paced environment; travel to assist other branches may be required.

Qualifications

• Leadership experience in financial, customer service or retail environment.
• Proven ability to build relationships with members and team.
• Strong problem solving and decision making skills.

Responsibilities

• Balance branch cash operations (vault, cash drawer, coin counter).
• Develop Universal Tellers and inform them on policies.
• Coach and motivate team through one-on-one and observation.
• Manage multiple tasks in a fast-paced environment.

Skills

Leadership

Relationship building

Coaching

Customer service

Problem solving

Communication

Reliability

Education

High school diploma

Finance/business education

Job description

Join Our Team as a Branch Supervisor at IHMVCU!

We are seeking a Branch Supervisor with a passion for building professional and personable relationships with our members and team members by being attentive, actively listening and providing educated well thought out recommendations.

As a Branch Supervisor, you will play a crucial role in successfully handling a variety of member and team member situations with professionalism, integrity and confidentiality. This position is based at our DeWitt, Iowa location, however regional travel to assist other branch locations may occasionally be required.

Education and Experience:

• High School Diploma or equivalent, additional education in finance, business or related field is a plus.
• Prior leadership within a financial institution, customer service or retail environment preferred.
• Strong history of proven relationship building performance.
• Exceptional member service, problem solving and decision-making skills.
• Professional interpersonal communications and ability to motivate and coach the team.
• Known to be reliable, dependable and responsible in all situations

What are some of the day-to-day responsibilities of a Branch Supervisor?

• Making sure the branch operations are running smoothly such as: vault/cash drawer balancing, coin counter, cash advance machines, check scanner, debit card machine, etc.
• Develop Universal Tellers and work to ensure that they feel informed about the policies, procedures and other relevant topics.
• Consistent one on one and observation coaching, along with motivating and energizing the team to be successful.
• Productively manage multiple tasks/projects at once and being adaptable within a fast-paced environment.
• The pay range for this position is $18.00-$22.00/hour. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications and internal pay equity.

Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. IHMVCU provides a healthy balance of benefits including resources and support:

• Outstanding training: We are committed to learning new skills and growing personally & professionally
• Competitive compensation
• 401(k) with company match and profit sharing
• Paid time off with paid holidays
• Life Insurance
• Paid Community Volunteering
• Education reimbursement
• Fitness reimbursement
• Health insurance including dental and vision
• Flexible Spending Accounts & Health Savings Accounts
• Employee Assistance Program (EAP)
• Access to fitness center

We look forward to welcoming a new team member who shares our dedication to service and community. Move Up your career at IHMVCU with this great opportunity!

Physical Requirements

• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
• Lifting Demands: Up to 50 lbs.
• Visual Demands: Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.