Branch Supervisor

Industrial Supply Corporation; Chandler (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

Industrial Supply is seeking a hands-on Branch Supervisor for the Chandler, AZ location. You will lead the day-to-day branch operations, oversee warehouse activities, and work closely with the sales team to deliver excellent customer service.

The role requires supervising staff, maintaining safety and accuracy, and stepping in to assist with daily tasks as needed. A hands-on approach and reliable leadership are essential.

Qualifications

• Experience leading or supervising branch or warehouse teams.
• Strong organizational and problem-solving abilities.
• Solid understanding of inventory, receiving, and order fulfillment.
• Excellent communication and customer service skills.
• Comfortable using computers and inventory/order-management systems.
• Willing to be a hands-on leader and assist wherever needed.
• Ability to safely operate a company delivery vehicle when required.

Responsibilities

• Lead daily branch operations, including warehouse, inventory, order fulfillment, deliveries, and customer service.
• Supervise, coach, and support branch employees.
• Set clear expectations for safety, accuracy, productivity, and customer service.
• Oversee receiving, stocking, picking, packing, and delivery activities.
• Maintain accurate inventory and help resolve discrepancies.
• Coordinate with sales teams to meet customer needs.
• Assist customers and resolve service or order issues.
• Manage employee schedules, time records, and staffing needs.

Skills

Leadership

Organizational skills

Problem-solving

Communication skills

Customer service

Inventory knowledge

Safety awareness

Tools

Inventory management systems

Order-management systems

Job description

About Industrial Supply

For 110 years, Industrial Supply has built its reputation by taking care of customers, supporting its employees, and providing the products and service businesses depend on every day.

As we celebrate our 110th anniversary, we're proud of our history and focused on what comes next. We're looking for a strong, dependable leader to help us continue growing and serving customers from our Chandler, AZ.

Job Summary

Industrial Supply is looking for a hands-on Branch Supervisor to lead the day-to-day operations of our Chandler branch.

You’ll oversee warehouse operations, inventory, order fulfillment, deliveries, customer service, and employee performance while working closely with our sales team to take care of customers.

This is a working supervisor role. We're looking for someone who can lead the team while also jumping in and helping with daily branch operations when needed.

What You'll Do

• Lead daily branch operations, including warehouse, inventory, order fulfillment, deliveries, and customer service.
• Supervise, coach, and support branch employees.
• Set clear expectations for safety, accuracy, productivity, and customer service.
• Oversee receiving, stocking, picking, packing, and delivery activities.
• Maintain accurate inventory and help resolve inventory discrepancies.
• Coordinate with inside and outside sales teams to meet customer needs.
• Assist customers and help resolve service or order issues.
• Manage employee schedules, time records, performance reviews, and staffing needs.
• Maintain a clean, organized, and safe branch, warehouse, equipment, and vehicles.
• Ensure company procedures and safety expectations are followed.
• Step into warehouse, delivery, customer service, or VMI responsibilities when needed.
• Look for ways to improve branch efficiency, organization, and service.

What We’re Looking For

• Experience in warehouse, distribution, branch, store, or similar operations.
• Leadership or supervisory experience.
• Strong organizational and problem-solving skills.
• Understanding of inventory, receiving, and order fulfillment.
• Strong communication and customer service skills.
• Comfortable using computers and inventory or order-management systems.
• Willingness to be a hands-on leader and help wherever needed.
• Ability to safely operate a company delivery vehicle when necessary.

Preferred Qualifications

• 2+ years of supervisory or management experience.
• Experience with inventory and order-processing systems.
• Industrial distribution or related industry experience.
• Familiarity with Industrial Supply products, customers, or processes.

What Success Looks Like

A successful Branch Supervisor keeps the Gillette branch safe, organized, accurate, productive, and customer-focused.

Your team knows what's expected, inventory is well managed, orders are handled accurately, customers receive dependable service, and problems get resolved quickly.

Physical Requirements

This is an active, hands-on leadership position. Employees must be able to regularly stand, walk, bend, reach, and move throughout the workday; lift and carry products weighing up to 50 lbs.; and safely load and unload customer orders with or without assistance.

The position also requires the ability to safely and legally operate a company delivery vehicle when needed.

Join Industrial Supply

For 110 years, Industrial Supply has succeeded because of employees who take ownership, support their teams, and take care of customers.

Educational requirements may be satisfied by equivalent relevant experience at the company's discretion. Duties may change based on business needs.