Branch Operations Manager

DX Electric Company; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

DX Electric Company, located in Houston, TX, seeks a Branch Operations Manager to lead on-site safety, service, and operations for the Houston branch. You will manage warehouse, delivery and administrative teams and drive inventory accuracy and backorder resolution while owning the WMS.

You will hire and develop staff, ensure OSHA compliance, oversee fleet maintenance, and continually improve processes across the branch.

Qualifications

• Bachelor's degree in business or related field or equivalent on-the-job experience.
• 5+ years in operations management, including warehouse, logistics or distribution.
• Leadership and the ability to plan and schedule work.
• Clear written and verbal communication and vendor/carrier relationship skills.
• Proficiency with Microsoft Office, especially Excel, and a distribution ERP; Infor CSD a plus.
• Hands-on experience with a warehouse management system (WMS) including RF scanning, bin locations, cycle counts, and receiving/shipping transactions.
• Working knowledge of DOT, OSHA and forklift safety requirements.

Responsibilities

• Serve as senior on-site leader accountable for safety, service, operations, people and facility.
• Lead warehouse, delivery and administrative teams to ensure on-time service and inventory accuracy.
• Plan local delivery and vendor pickups, optimize routes, maintain vehicle fleet.
• Manage backorders, allocate/release stock, and flag at-risk orders to purchasing/inside sales.
• Own resolution of service escalations, including late shipments, damages and mis-ships; manage returns/RMS and root causes.
• Own branch WMS, drive data accuracy and process improvements.
• Hire, train, schedule and evaluate direct reports (e.g., Warehouse Manager) with HR cooperation.
• Maintain branch safety programs and code compliance (OSHA/fire marshal) and report accidents promptly.

Skills

Leadership

Communication

Vendor relationships

Team planning

Safety knowledge

Education

Bachelor's degree in business or related field

Equivalent on-the-job experience

Tools

Microsoft Excel

Infor CloudSuite Distribution

WMS (RF scanning)

ERP systems

Job description

Description

Job type: Full-time, exempt | Location: Houston, TX | Reports to: VP of Purchasing and Inventory

The Branch Operations Manager is the senior on-site leader for DX Electric's Houston branch, accountable for safety, service, operations, people and the facility. The role leads the warehouse, delivery and administrative teams, including the Warehouse Manager, to deliver accurate, on-time service, inventory accuracy and effective backorder management. The Branch Operations Manager also oversees local delivery, vendor pickups and fleet maintenance, owns resolution of service escalations, serves as the branch owner of the warehouse management system (WMS), and drives process improvements across the branch.

Responsibilities

• Serve as the senior on-site leader, accountable for safety, service, operations, people and the facility, including the landlord relationship, utilities, security, maintenance contracts and capital requests.
• Lead the warehouse, delivery and administrative teams, including the Warehouse Manager, to deliver accurate, on-time service, inventory accuracy and an effective cycle-count program.
• Plan and manage local delivery and vendor pickups, including route planning and optimization, and own maintenance and repair of the vehicle fleet.
• Manage backorders within the warehouse and order-fulfillment process: receive and put away backordered stock promptly, allocate and release orders as stock arrives, and flag open or at-risk backorders to purchasing and inside sales.
• Own resolution of service escalations, including late shipments, damages and mis-ships, ensure returns and RMAs are received, inspected and closed out promptly, and correct root causes.
• Serve as the branch owner of the warehouse management system (WMS), driving transaction discipline, data accuracy and process improvements.
• Hire, train, schedule and evaluate direct reports, including the Warehouse Manager, in cooperation with Human Resources.
• Maintain branch safety programs and facility code compliance, including OSHA and fire marshal requirements, and report accidents promptly.

Requirements

Qualifications

• Bachelor's degree in business or a related field preferred, or equivalent on-the-job experience.
• 5+ years in operations management, including warehouse, logistics or distribution, preferably in electrical, wire and cable, or OEM component distribution.
• Leadership skills and the ability to plan and schedule the work of others.
• Clear written and verbal communication, and strong vendor and carrier relationship skills.
• Proficiency in Microsoft Office, especially Excel, and a distribution ERP; Infor CloudSuite Distribution (CSD) a plus.
• Hands-on experience with a warehouse management system (WMS), including RF scanning, bin locations, cycle counts, and receiving and shipping transactions.
• Working knowledge of DOT, OSHA and forklift safety requirements.

Physical Requirements

Ability to sit, stand and walk for prolonged periods, and to use a computer and telephone for extended periods. Ability to bend, climb, push, pull and work in tight spaces, including occasional use of stairs, ladders and step stools. Ability to lift and carry materials that frequently weigh up to 40 lbs and occasionally more. Valid driver's license and safe driving record required. Must work safely and stay alert in an active warehouse with forklift and dock traffic.

DX Electric Company, LLC is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.