Branch Specialist (Bi-lingual English/Spanish required)

Consumers Credit Union; Waukegan (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

401(k) savings plan

Pension after 6 months and 1,000 hours

Job summary

Consumers Credit Union’s North Waukegan branch is seeking a full-time Branch Specialist. You will blend concierge, teller, and personal banker duties—welcoming members, processing transactions, opening accounts, and guiding customers to loans, mortgages, and wealth services.

The role emphasizes customer engagement, sales-oriented conversations, and strong technology use. Expect a 40-hour week with varied schedules and bonus eligibility.

Qualifications

• High School diploma or equivalent.
• 1 year of experience in retail, customer service, sales or cash handling.
• Bi-lingual English/Spanish required.
• Comfort promoting products and services in consultative, sales-oriented conversations.
• Strong comfort with technology, data systems, MS Office and web tools.
• Excellent communication skills and ability to build relationships.

Responsibilities

• Welcome members and create a positive first impression.
• Assist and educate members on self-service options, including Interactive Teller Machines (ITMs).
• Process transactions accurately and resolve account and service needs.
• Open new consumer accounts efficiently and with attention to detail.
• Identify opportunities to connect members with loans, mortgages, and wealth management services.
• Recommend improvements that enhance the member experience and branch operations.
• Maintain compliance with all policies, procedures, audits, and balancing standards.

Skills

Bilingual English/Spanish

Customer service

Sales

Cash handling

Tech savvy

Communication skills

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

ITMs

Job description

Join a Great Place to Work certified organization!

At Consumers Credit Union (CCU), we're proud to be a Great Place To Work Certified organization that truly values what you bring to the table. We believe in developing talent, creating opportunity, and building meaningful careers.

Our North Waukegan branch is looking for a full-time Branch Specialist, and this could be the perfect opportunity to launch or grow your career in financial services.

As a Branch Specialist, you'll take on a dynamic, hands-on role that combines Concierge, Teller, and Personal Banker responsibilities. You'll welcome members, process transactions, open accounts, and connect people with the products and services that best fit their financial goals. It's a wonderful early career opportunity for anyone interested in banking or financial services who enjoys working with people and is eager to build a long-term career.

Day-to-day responsibilities

• Welcome members in the branch creating a positive first impression
• Assist and educate members on self-service options, including Interactive Teller Machines (ITMs)
• Process transactions accurately and resolve account and service needs
• Open new consumer accounts efficiently and with attention to detail
• Identify opportunities to connect members with loans, mortgages, and wealth management services
• Recommend improvements that enhance the member experience and branch operations
• Maintain compliance with all policies, procedures, audits, and balancing standards

Qualifications

• High School diploma or equivalent
• At least 1 year of experience in retail, customer service, sales, or cash handling. Banking, Teller, or Personal Banker experience is a plus!
• Bi-lingual English/Spanish required
• Comfortable promoting products and services and engaging in consultative, sales-oriented conversations
• Strong comfort level with technology, including data systems, Microsoft Office, and web-based tools
• Excellent communication skills and a natural ability to build relationships
• Ability to multitask, stay organized, and thrive in a fast-paced environment
• Positive, team-oriented mindset with a high level of integrity and commitment to inclusion & diversity
• Availability to work 40 hours per week within the following schedule:
  • Monday - Thursday: 8:30AM - 5:30PM, Friday: 8:30AM - 6:30PM, Regular Saturdays: 8:30AM - 1:30PM

Compensation & Benefits

The salary range for this role is $16.67 - $25.01 per hour. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

About CCU

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.6 billion in assets and serves more than 285,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. We've been recognized as a Great Place to Work, and we're committed to growing both our business and our people. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: [e-mail] or 877-275-2228.