Branch Specialist

Apex Systems

Norfolk (VA)

On-site

USD 42,000 - 56,000

Full time

3 hours ago

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Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401K program

Job summary

Everforth Apex Systems seeks a Branch Operations Specialist in Norfolk, VA to manage daily branch operations and deliver exceptional member service in a high-volume environment. You will handle teller-line transactions, verify member identities, and monitor for fraud while promoting banking products and services.

The role requires cash-handling experience in a fast-paced setting, strong computer skills, and the ability to multi-task and communicate clearly with customers and teammates.

Qualifications

Experience with cash-handling in a fast-paced environment is required.
Proficiency with computers, banking software, and the ability to navigate multiple screens.
Ability to multi-task effectively in a fast-paced, customer-facing environment.

Responsibilities

Respond to in-person member inquiries and requests promptly within a structured operation.
Perform teller-line transactions and related functions for savings, checking, consumer loans, credit cards, and fraud resolution.
Protect and verify the identity of members, reviewing account information for alerts and irregularities.
Identify and recommend additional products and services to meet member needs.
Maintain compliance with all policies and procedures while supporting a positive member interaction experience.

Skills

Cash handling

Multi-tasking

Customer service

Verbal communication

Written communication

Attention to detail

Fraud awareness

Transaction processing

Time management

Teamwork

Rapport building

Problem solving

Tools

Banking software

Computers & screens navigation

Job description

Job#: 3049463

Branch Specialist

Location: Norfolk, Virginia (Onsite)

Role Overview

We are seeking a Branch Operations Specialist to manage day-to-day operations and provide exceptional member service in a high-volume, schedule-driven environment. This role has a strong focus on teller-line operations, ensuring the accurate and efficient handling of financial transactions and providing information regarding financial products and services.

Key Responsibilities

Respond to in-person member inquiries and requests promptly within a structured operation.
Perform teller-line transactions and related functions for savings, checking, consumer loans, credit cards, and fraud resolution.
Protect and verify the identity of members, reviewing account information for alerts and irregularities.
Act and respond to situations or patterns of activity indicating potential fraud or abuse.
Demonstrate proficiency in multiple systems, active listening, and engagement techniques to ensure accuracy and member satisfaction.
Identify and recommend additional products and services to meet member needs.
Maintain compliance with all policies and procedures while supporting a positive member interaction experience.
Perform other duties as assigned.

Required Qualifications

Experience: Experience with cash-handling in a fast-paced environment is required.

Skills

Proficiency with computers, banking software, and the ability to navigate multiple screens.
Ability to multi-task effectively in a fast-paced, customer-facing environment.
Strong organizational, planning, and time management skills.
Effective verbal and written communication and active listening skills.
Ability to resolve member/customer issues professionally and tactfully.
Demonstrated initiative, sound judgment, and decision-making skills.
Ability to work independently and collaboratively in a team setting.
Basic mathematical skills for accurate calculations.
Ability to build rapport and maintain positive relationships with members.

Preferred Qualifications

Experience in customer service, preferably in banking or a financial institution.

Work Schedule

Availability to work is expected Monday through Friday between 8:00 AM and 6:00 PM, and on Saturdays between 8:00 AM and 3:30 PM, to support consistent staffing and operational coverage.

Benefits

medical
dental
vision
life
disability
other insurance plans that offer an optional layer of financial protection
ESPP (employee stock purchase program)
401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
corporate discount savings program and other discounts
on-demand training program
certification prep
library of technical and leadership courses/books/seminars once you have 6+ months of tenure
certification discounts and other perks to associations that include CompTIA and IIBA
dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach
full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Equal Opportunity Employer

Accommodations

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at dennis@everforth.com or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Transparency in Coverage

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Corporate Information

© 2026 Everforth, Inc. All rights reserved.
Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.
NYSE: EFOR
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at dennis@everforth.com or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.