Branch Specialist

Consumers Credit Union; Mount Morris (IL); Hybrid; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical plans

Dental/vision

401(k) savings plan

Pension after six months

Job summary

Consumers Credit Union’s Mount Morris branch seeks a Branch Specialist to blend concierge, teller, and personal banking duties in a hybrid, full-time role. You will greet members, handle transactions, open accounts, and educate clients on CCU products and services.

This early-career position emphasizes growth, teamwork, and exceptional member service, with a structured schedule and a competitive hourly wage.

Qualifications

• High School diploma or equivalent.
• 1+ year of similar work experience (retail, customer service, guest relations, sales, and cash handling). Financial institution, Teller, Personal Banker experience is preferred!
• Comfortable promoting products and services and engaging in consultative, sales-oriented conversations
• Strong comfort level with technology, including data systems, Microsoft Office, and web-based tools
• Excellent communication skills and a natural ability to build relationships
• Availability to work 40 hours per week within the following schedule: Monday - Friday: 7:30AM - 6PM

Responsibilities

• Welcome members in the branch creating a positive first impression
• Assist and educate members on self-service options, including Interactive Teller Machines (ITMs)
• Process transactions accurately and resolve account and service needs
• Open new consumer accounts efficiently and with attention to detail
• Identify opportunities to connect members with loans, mortgages, and wealth management services
• Recommend improvements that enhance the member experience and branch operations
• Maintain compliance with all policies, procedures, audits, and balancing standards

Skills

Customer service

Sales oriented

Communication

Tech savvy

Education

High School diploma or equivalent

Tools

Microsoft Office

Data systems

Job description

Description

Join a Great Place To Work certified company! Consumers Credit Union (CCU) is hiring- join our Mount Morris branch as a full time Branch Specialist. This is an early career opportunity, interacting with members to face to face with a lot of growth potential and the ability to learn about branch operations!

As a Branch Specialist, you will become a master working in a hybrid role! This position is a combination of being a Concierge, Teller, and Personal Banker. You'll provide outstanding service while greeting members (Concierge), performing financial transactions (Teller), opening accounts (Personal Banker) and educating members on our products and services! This is a wonderful early career position especially if you're interested in banking/financial services, being in a member-facing role with the ability to learn about branch operations and are looking for growth opportunities.

Day-to-day responsibilities:

• Welcome members in the branch creating a positive first impression
• Assist and educate members on self-service options, including Interactive Teller Machines (ITMs)
• Process transactions accurately and resolve account and service needs
• Open new consumer accounts efficiently and with attention to detail
• Identify opportunities to connect members with loans, mortgages, and wealth management services
• Recommend improvements that enhance the member experience and branch operations
• Maintain compliance with all policies, procedures, audits, and balancing standards

Qualifications:

• High School diploma or equivalent
• 1+ year of similar work experience (retail, customer service, guest relations, sales, and cash handling). Financial institution, Teller, Personal Banker experience is preferred!
• Comfortable promoting products and services and engaging in consultative, sales-oriented conversations
• Strong comfort level with technology, including data systems, Microsoft Office, and web-based tools
• Excellent communication skills and a natural ability to build relationships
• Ability to multitask, stay organized, and thrive in a fast-paced environment
• Positive, team-oriented mindset with a high level of integrity and commitment to inclusion & diversity
• Availability to work 40 hours per week within the following schedule:
  • Monday - Friday: 7:30AM - 6PM

Compensation:

The salary range for this role is $16.67 - $25.01 per hour. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

About CCU

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.3 billion in assets and serves more than 280,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. We've been recognized as a Great Place to Work, and we're committed to growing both our business and our people. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: [e-mail] or 877-275-2228.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.