Machinery Service & Repair Tech

N.B. Handy Company; Nashville (TN); On-site; USD 28,000 - 41,000; Full time

Job summary

N.B. Handy Company in Tennessee seeks a field service maintenance technician to diagnose, repair, and maintain sheet metal and metal fabricating machinery across the region.

You will identify parts, fabricate components, and perform preventative maintenance, while ensuring safety and customer satisfaction. This role requires travel to customer sites, including overnights, and the ability to work independently with minimal supervision.

Qualifications

• High school diploma or equivalent; experience with machinery maintenance and repair, electrics and troubleshooting of mechanical and electrical equipment.

Responsibilities

• Diagnoses functional problems with sheet metal machinery.
• Identify and source replacement parts for machinery.
• Fabricates components for machinery (covers, guards, supports, etc.).
• Performs preventative maintenance on customers' machines and shop equipment.
• Maintains daily communications with customers to ensure resolution and follow-up.
• Travel to customer facilities; some overnight travel may be required.

Skills

Manual dexterity

Electrical troubleshooting

Customer service

Time management

Education

High school diploma

Tools

Hand tools

Microsoft Office

Job description

Description

We welcome candidates from across Tennessee for this opportunity. In this role, you will support customers located throughout Tennessee, Kentucky, and Georgia.

SUMMARY

Diagnoses problems and services sheet metal machinery and related metal fabricating machinery through repair and maintenance.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

• Diagnoses functional problems with sheet metal machinery and metal fabricating machinery.
• Identify new replacement parts for machinery.
• Fabricates miscellaneous components (covers, guards, supports, etc.) for machinery.
• Cleans machinery using pressure washer, steam cleaner, or parts degreaser.
• Observes all company safety practices and procedures including protective hearing and eyewear.
• Performs preventative maintenance services on customers' machines, company shop and field equipment.
• Maintains daily communications with customers to ensure resolution and proper follow-up.
• Makes suggestions regarding added value to current parts and repairs.
• Utilizes tools in a safe, proper, and efficient manner.
• Presents a professional image to customers.
• Travel to customer facilities and some overnight travel may be required.

Position Level Requirements

• Has proven competency in knowledge of tools and overall machinery concepts. Can apply knowledge to work on Machinery safely and successfully. maintain shop and shop equipment. Convey uncertain tool status to Shop Super.

SUPERVISORY RESPONSIBILITIES

None.

EDUCATION & EXPERIENCE

High school diploma or equivalent required; experience with machinery maintenance and repair, electrics and troubleshooting of mechanical and electrical equipment required.

CERTIFICATION, LICENSES, REGISTRATIONS

None.

SKILLS & ABILITIES

• Must have the ability to work independently or with minimal supervision including time management skills
• Excellent customer service skills and the ability to interact with customers and team-members in a professional manner.
• Excellent verbal and written communication skills.
• Ability to work under pressure.
• Basic mechanical skills including the use of hand tools.
• Basic computer skills including Microsoft Office, internet, and email.
• Must be able travel, including out-of-town.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; walk; have finger dexterity and eye-hand coordination; and reach with hands and arms. The employee frequently is required to climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must be able to routinely lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. While performing the duties of this job, the employee is occasionally required to use sense of smell.

TRAVEL REQUIREMENTS (100%)

This role involves frequent travel to customer locations and requires the ability to operate a motor vehicle. A valid government driver's license and an acceptable driving record, as determined by company standards and insurer requirements, are required. All vehicles operated for Company purposes must be legally registered with appropriate government authorities. Continued employment in this role may be contingent upon maintaining driving eligibility.

WORK ENVIRONMENT

While performing the duties of this job, the employee is continuously exposed to noise, vibration, moving mechanical parts, dust, fumes of airborne particles, and may require working in confined or awkward spaces while following strict safety protocols. The noise level in the work environment is usually moderate to elevated. Working environment can involve grease, fluids, and electricity. The warehouse/shop space is not climate controlled.

FLSA: Non-Exempt