Branch Service Manager - Boulder, CO

Vectra Bank; Boulder (CO); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

Paid Parental Leave

Job summary

Vectra Bank seeks a Branch Service Manager at the Boulder Canyon Branch in Boulder, CO. You will oversee branch service, sales and operations, ensuring a high standard of customer experience while supporting growth and efficiency.

The role requires a high school diploma and 2+ years in retail banking or related experience, with strong leadership and communication skills to coach staff and manage client needs. Open until filled, benefits start day one.

Qualifications

• High school diploma required.
• 2+ years in retail banking or related sales experience.
• Knowledge of banking products and lending processes.

Responsibilities

• Manage branch service, sales and operations to meet branch goals in coordination with a Branch Manager.
• Lead interviewing, hiring, performance evaluations, advancement and termination decisions for staff.
• Train, coach and mentor employees to deliver top customer service.
• Promote bank products and referrals and support sales goals.
• Address client service issues and resolve complex complaints.

Skills

Customer service

Sales

Team management

Relationship building

Communication

Leadership

Education

High school diploma

Job description

At Vectra Bank, we're proud to serve the Rocky Mountain region with the strength of a large financial institution and the personal touch of a community bank. Recognized as a Top Workplace, we combine deep resources with attentive, relationship-driven service to support families, businesses, and the communities we call home.

We're committed to creating a great place to build a career, welcoming employees whose talent, drive, and diverse perspectives help us deliver custom financial solutions. With day-one benefits, ample growth opportunities, and a culture centered on listening, collaboration, and care, Vectra Bank is a place to grow, thrive, and make a meaningful impact. We believe we are Big enough to count and small enough to care.

With benefits starting on day one, over 11 bank holidays, and a company committed to career growth and advancement, we are dedicated to being an employer of choice in our industry and community. At Vectra Bank, the possibilities are endless - come for a job, stay for a career.

We are looking for a Branch Service Manager to provide top notch customer service to our clients and customers at our Boulder Canyon Branch in Boulder, CO. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Essential Functions:

• Responsible to manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager or Business Center Manager.
• Responsible to perform the following tasks and/or regularly makes substantially weighted recommendations regarding interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.
• Responsible for training, coaching and mentoring employees.
• Provides leadership and training for the sale and referral of bank products and services.
• Responsible to resolve and respond to client service issues, complex client complaints and questions.
• Directs the work of managed employees.
• May schedule and set hours of work.
• Maintains production or sales records for use in supervision and/or performance management of employees, appraises employee productivity and efficiency.
• Recommends promotions or other changes in employee status, handles employee complaints and grievances, disciplines employees.

Qualifications:

• Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.
• A combination of education and experience may meet requirements.
• Knowledge of the banking industry, processes, procedures, regulations and products. Knowledge of lending process and procedures.
• Strong customer service, relationships building, sales and management skills.
• Able to handle various client concerns and problems.
• Must have good communication skills, both verbal and written.
• Knowledge of computer programs, i.e. word processing, spreadsheets etc.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem solving and communication skills.
• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

This position is eligible to earn a base salary in the range of $60,000 - $70,000 annually depending on job-related factors such as level of experience and location.

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at [e-mail] or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.

Vectra Bank a division of Zions Bancorporation, N.A. Member FDIC