Branch Sales Associate

carrierenterprise

Matthews (NC)

On-site

USD 38,000 - 54,000

Full time

5 days ago

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Benefits offered by this job

Health Insurance

Health Savings Account (HSA)

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

EAP

Tuition Reimbursement and Professional

Development Opportunities

Paid Vacation and Sick Time

Company Holidays

401(k) Plan with Employer Match

Employee Discount Program

Volunteer Time Off

Job summary

Carrier Enterprise is hiring a Full-Time Branch Sales Associate for our Matthews, NC location. You will be the face of the branch, delivering superior customer service to HVAC/R professionals and contractors who visit our store.

Responsibilities include advising on products, processing orders, maintaining inventory knowledge, and supporting warehouse operations. Monthly bonuses are available based on performance, with emphasis on accuracy and upselling where appropriate.

Qualifications

Experience in customer-facing roles, ideally HVAC/R.
Strong product knowledge of HVAC/R equipment and parts.
Excellent service, listening, and problem-solving abilities.

Responsibilities

Greet customers and provide product advice for HVAC/R needs.
Process orders accurately, verify pricing and invoicing.
Maintain HVAC/R inventory knowledge including specs and pricing.
Assist with warehouse tasks and stock replenishment.
Support safety and a clean branch and counter area.

Skills

Customer service

HVAC knowledge

Communication

Inventory management

Team player

Forklift operation

Education

High School Diploma

Tools

Computerized sales systems

Job description

Branch Sales Associate - HVAC Products | Carrier Enterprise

Carrier Enterprise is looking for a Full-Time Branch Sales Associate for our Matthews, NC location.

Introduction

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Branch Sales Associate for our Matthews, NC location. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company Description

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200 locations, we are well‑positioned to meet our customers' HVAC/R needs.

Company Website

www.carrierenterprise.com

Job Summary

In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top‑notch customer service will be key to your success.

This position is eligible for monthly performance‑based bonuses and incentives.

Duties and Responsibilities

Greet customers and provide expert advice, product information, and recommendations to help them find the right HVAC/R products and supplies for their needs.
Accurately process customer orders, ensuring all requested items are available, properly priced, and invoiced correctly.
Maintain a deep understanding of HVAC/R product inventory, including specifications, compatibility, and pricing.
Monitor and replenish floor stock, conduct regular inventory counts, and report discrepancies to the Branch Manager.
Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
Promote sales initiatives and special offers while identifying opportunities to upsell products when appropriate.
Provide warehouse operations support, including receiving, inspecting, and stocking incoming merchandise.
Support inventory accuracy through cycle counts, stock replenishment, and product organization.
Safely operate forklifts and pallet jacks in accordance with company policies and procedures.
Uphold safety standards and maintain a clean, organized counter and warehouse environment.
Perform other duties and responsibilities as assigned.

Qualifications

Previous experience in a customer‑facing role, preferably within the HVAC/R industry or a related field.
Strong knowledge of HVAC/R products, equipment, and components.
Excellent customer service skills, including active listening and problem‑solving abilities.
Effective communication and interpersonal skills.
Proficiency with computerized sales and inventory management systems.
Positive attitude, willingness to learn, and team‑oriented mindset.
Ability to lift and carry up to 50 pounds.
Ability to stand and walk for extended periods.
Ability to bend, stoop, and reach to access products and supplies.
May need to operate a forklift; prior forklift certification preferred.

Requirements

High School Diploma or equivalent.
One (1) year of customer service experience.
Detail‑oriented with strong organizational skills.
Ability to multitask and work effectively in a fast‑paced environment.

Benefits

Health Insurance
Health Savings Account (HSA)
Dental Insurance
Vision Insurance
Life Insurance
Short‑Term and Long‑Term Disability Insurance
Employee Assistance Program (EAP)
Tuition Reimbursement and Professional Development Opportunities
Paid Vacation and Sick Time
Company‑Paid Holidays
401(k) Plan with Employer Match
Employee Discount Program
Company‑Paid Volunteer Time Off

Equal Opportunity Employer

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where employees and applicants are treated based on merit, qualifications, and competence.

Requirements