Branch Sales Associate

Carrier Enterprise; Garland (TX); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

HSA

Vision Insurance

Life Insurance

Disability Insurance (Short/Long Term)

Employee Assistance Program (EAP)

Tuition Reimbursement

Professional Development

Job summary

Carrier Enterprise in Garland, TX is hiring a Branch Sales Associate to deliver exceptional customer service and expert HVAC product guidance at our branch. You will help HVAC/R professionals find the right products, process orders, and maintain inventory with a focus on accuracy and efficiency.

The role includes assisting customers with troubleshooting, promoting sales, and supporting warehouse operations while upholding safety standards in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Ability to lift up to 50 pounds and stand for long periods.
• Excellent communication and problem-solving skills.
• Experience with HVAC/R products is a plus.

Responsibilities

• Greet customers and provide expert advice, product information, and recommendations.
• Process customer orders accurately and invoice items.
• Maintain understanding of HVAC/R products, specifications, and pricing.
• Monitor and replenish floor stock, conduct regular inventory counts, and report discrepancies.
• Assist customers in troubleshooting and finding solutions to HVAC/R issues.
• Promote sales initiatives and upsell products when appropriate.
• Provide warehouse support including receiving, inspecting, and stocking incoming merchandise.
• Support inventory accuracy through cycle counts and product organization.
• Safely operate forklifts and pallet jacks in accordance with company policies.
• Uphold safety standards and maintain a clean, organized counter and warehouse environment.

Skills

Customer service

HVAC knowledge

Inventory management systems

Forklift operation

Education

High school diploma or equivalent

Tools

Inventory software

Forklift certification

Job description

Job Description

Branch Sales Associate - HVAC Products | Carrier Enterprise

Carrier Enterprise is looking for a Full-Time Branch Sales Associate for our Garland, TX location.

About Carrier Enterprise and What We Offer:

Carrier Enterprise (CE) is a leading national distributor of residential and light commercial HVAC products, parts, and supplies, serving licensed HVAC/R dealers and contractors across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With 200+ locations, we deliver top-quality HVAC/R solutions where our customers need them most. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors. Learn more about us at carrierenterprise.com.

• Health Insurance


• Health Savings Account (HSA)


• Vision Insurance


• Life Insurance


• Short-Term and Long-Term Disability Insurance


• Employee Assistance Program (EAP)


• Tuition Reimbursement and Professional Development Opportunities

In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be key to your success.

This position is eligible for monthly performance-based bonuses and incentives.

Duties and Responsibilities

• Greet customers and provide expert advice, product information, and recommendations to help them find the right HVAC/R products and supplies for their needs.


• Accurately process customer orders, ensuring all requested items are available, properly priced, and invoiced correctly.


• Maintain a deep understanding of HVAC/R product inventory, including specifications, compatibility, and pricing.


• Monitor and replenish floor stock, conduct regular inventory counts, and report discrepancies to the Branch Manager.


• Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.


• Promote sales initiatives and special offers while identifying opportunities to upsell products when appropriate.


• Provide warehouse operations support, including receiving, inspecting, and stocking incoming merchandise.


• Support inventory accuracy through cycle counts, stock replenishment, and product organization.


• Safely operate forklifts and pallet jacks in accordance with company policies and procedures.


• Uphold safety standards and maintain a clean, organized counter and warehouse environment.


• Perform other duties and responsibilities as assigned.

Qualifications

• Previous experience in a customer-facing role, preferably within the HVAC/R industry or a related field.


• Strong knowledge of HVAC/R products, equipment, and components.


• Excellent customer service skills, including active listening and problem-solving abilities.


• Effective communication and interpersonal skills.


• Proficiency with computerized sales and inventory management systems.


• Positive attitude, willingness to learn, and team-oriented mindset.


• Ability to lift and carry up to 50 pounds.


• Ability to stand and walk for extended periods.


• Ability to bend, stoop, and reach to access products and supplies.


• May need to operate a forklift; prior forklift certification preferred.

Requirements

• High School Diploma or equivalent.


• One (1) year of customer service experience.


• Detail-oriented with strong organizational skills.


• Ability to multitask and work effectively in a fast-paced environment.


• Health Insurance


• Health Savings Account (HSA)


• Vision Insurance


• Life Insurance


• Short-Term and Long-Term Disability Insurance


• Employee Assistance Program (EAP)


• Tuition Reimbursement and Professional Development Opportunities


• Paid Vacation and Sick Time


• Company-Paid Holidays


• 401(k) Plan with Employer Match


• Employee Discount Program

Equal Opportunity Employer

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where employees and applicants are treated based on merit, qualifications, and competence.