Branch Sales Associate

Carrier Enterprise; Cedar Falls (IA); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Vision Insurance

Life Insurance

Disability Insurance (Short-term and 


Disability Insurance (Short-term and 


Employee Assistance Program (EAP)

Tuition Reimbursement & Professional 


Tuition Reimbursement & Professional 


Paid Vacation & Sick time

Company Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise, a premier national HVAC/R distributor, seeks a Branch Sales Associate to be the face of the branch, delivering exceptional customer service and product knowledge to HVAC/R professionals and contractors. The role offers performance-based bonuses and incentives.

You will greet customers, process orders, and maintain stock while ensuring accuracy and safety. Occasional travel for training and meetings may be required, with opportunities across 28 states and beyond.

Qualifications

• Experience in Customer Service.
• Experience in leading people in a retail environment.
• Demonstrated ability to grow sales in a retail environment.
• Experience building and maintaining cross-functional relationships.
• Experience analyzing and using customer, market, and competitor data for business planning.

Responsibilities

• Greet customers and assist in finding HVAC/R products and supplies.
• Process customer orders accurately and handle payments.
• Maintain product knowledge and provide expert advice.
• Monitor and replenish stock levels; conduct regular inventories.
• Assist customers with troubleshooting HVAC/R equipment.
• Adhere to safety protocols and maintain a clean counter area.
• Complete paperwork for invoices, returns, and warranty claims.
• Travel to other locations for training and development as needed.

Skills

Customer Service

Leadership with P&L

Retail sales growth

Cross-functional relationships

Data analysis

Team collaboration

MS Office

Sales systems

Inventory management systems

Education

High School Diploma or GED

Associate's degree in business/marketing (preferred)

Tools

MS Office

Inventory management systems

Job description

Job Description

Introduction:

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Branch Sales Associate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company Description:

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website:

Job Summary:

In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be the key to your success. This position is eligible for performance-based bonuses and incentives.

Essential Duties and Responsibilities:

• Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
• Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
• Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.
• Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.
• Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.
• Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
• This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role.

Qualifications:

• Prior experience in Customer Service.
• Prior leadership roles with profit and loss responsibility preferred.
• Experience in leading people in a retail environment.
• Demonstrated ability to rapidly grow sales in a retail environment.
• Experience building and maintaining cross-functional relationships.
• Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.

Preferred Qualifications:

• Experience working with HVAC contractors strongly desired.
• Computer literacy with proficiency in MS Office applications.
• Ability to work in a team environment and be willing to participate.
• Ability to function at an above-average level in a technical environment.
• Prior experience using sales and/or inventory management systems.

Requirements:

• High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
• Experience managing in a B2B environment in distribution or wholesale sales preferred but not required
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.
• Health Insurance
• Health Savings Account
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Invitation to Apply:

Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants onthe basis of merit, qualifications, and competence.#CE123

Requirements

Requirements:

• High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
• Experience managing in a B2B environment in distribution or wholesale sales preferred but not required
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.

Status

Full-Time

Position Type

Hourly

Company

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