Branch Retail Manager

Dream First; Kansas; On-site; USD 65,000 - 90,000; Full time

Job summary

Dream First is seeking a Branch Retail Manager for the Hugoton branch to lead growth in deposits, strengthen customer relationships, and ensure strong branch operations and regulatory compliance.

The role requires leadership, coaching, and active community engagement to foster a growth-minded culture and superior service delivery.

Qualifications

• Previous experience in retail banking, branch operations, or financial services required.
• Demonstrates success in customer relationship development and deposit growth.
• Strong understanding of consumer lending, new accounts, and teller operations.
• Knowledge of banking compliance and procedures.
• Proven leadership or supervisory experience preferred.
• Excellent communication, organization, and interpersonal skills.

Responsibilities

• Open and service new deposit accounts.
• Originate and manage consumer loan relationships.
• Serve as a trusted advisor to customers by identifying financial needs and solutions.
• Perform teller and retail transactions as needed to support branch operations.
• Ensure adherence to bank policies, procedures, and regulatory compliance.
• Provide training, coaching, and development for branch staff.
• Promote accountability, productivity, and a positive customer experience.

Skills

Retail banking

Customer relationship management

Leadership

Operational excellence

Regulatory compliance

Team coaching

Job description

Description

Position Summary

We are excited to add a Branch Retail Manager to our Hugoton branch as part of our continued commitment to growth and community impact. This leadership role is responsible for driving retail deposit growth, strengthening customer relationships, and ensuring strong operational performance and compliance within the branch.

The Branch Retail Manager will serve as a leader, coach, and trusted advisor, actively engaging in the community while guiding branch staff toward a growth-minded, high-performing culture.

Key Responsibilities

Community & Growth Focus

• Actively engage in community outreach to attract new deposit relationships
• Conduct weekly business and customer visits to develop and maintain strong relationships
• Participate in community events, networking opportunities, and local initiatives
• Analyze branch performance and develop strategies to drive deposit growth and retail expansion

In-Branch Responsibilities

• Open and service new deposit accounts
• Originate and manage consumer loan relationships
• Serve as a Trusted Advisor to customers by identifying financial needs and solutions
• Perform teller and retail transactions as needed to support branch operations
• Ensure adherence to bank policies, procedures, and regulatory compliance
• Provide training, coaching, and development for branch retail staff
• Promote accountability, productivity, and a positive customer experience

Leadership Expectations

This position is a leadership role and requires an individual who can:

• Lead by example with drive, self-motivation, and positivity
• Influence and motivate others toward productivity, growth, and accountability
• Foster a growth mindset within the branch team
• Balance relationship-building with operational excellence

Requirements

Qualifications

• Previous experience in retail banking, branch operations, or financial services required
• Demonstrates success in customer relationship development and deposit growth
• Strong understanding of consumer lending, new accounts, and teller operations
• Knowledge of banking compliance and procedures
• Proven leadership or supervisory experience preferred
• Excellent communication, organization, and interpersonal skills

Why Join Us?

• Opportunity to make a direct impact on branch growth and community presence
• Leadership role with visibility and influence
• Supportive culture focused on development, teamwork, and service