Branch Relationship Banker (Personal Banker) - Yuma (AZ)

National Bank of Arizona; Yuma (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance -

Life and Disability Insurance

Paid Parental Leave and Adoption Aid

Health Savings Account (HSA) / FSA

Paid Training / PTO / Federal Holidays

401(k) plan with match

Mental health benefits

Tuition Reimbursement

Employee banking products

Job summary

National Bank of Arizona in Yuma is seeking an experienced Branch Relationship Banker to join our community-focused team. This role emphasizes sales and service, handling new accounts, consumer loans, and client inquiries within the branch.

You will build and maintain relationships by providing personalized service tailored to each customer's goals. Strong communication, cross-selling, and bilingual English/Spanish skills are valued, along with NMLS registration.

Qualifications

• High School diploma or equivalent and 1+ years in sales, teller, new accounts or loan processing.
• Experience in financial sales or service preferred.
• Strong math, product knowledge, and service skills.
• Bilingual English/Spanish preferred.
• NMLS registration required.

Responsibilities

• Provide full-service banking services with focus on sales and service (new accounts, consumer loans).
• Resolve client concerns or refer to another department as needed.
• Refer clients to additional bank products and services, including lending products.
• Open or update accounts and process loans.
• Establish and maintain strong customer relationships with personalized service.
• Follow up with clients as needed.

Skills

Customer service

Interpersonal skills

Communication skills

Selling skills

Cross-selling

Negotiation skills

Bilingual English/Spanish

Education

High School diploma or equivalent

NMLS registration (S.A.F.E. Act)

Tools

Basic computer skills

Job description

Branch Relationship Banker (Personal Banker) - Yuma (AZ)

At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other with the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 40 years later, our approach hasn’t changed. At NBAZ, the possibilities are endless – come for the job, stay for a career.

NBAZ is looking for an experienced Branch Relationship Banker to join Arizona’s #1 Community Bank in our Yuma Regional branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Essential Functions:

• Performs full-service banking services to new and existing customers within the branch, with a primary focus on sales and service. Duties may include new accounts, consumer loans, and performing client services issues.
• Resolve client concerns through direct personal action or by referring clients to an alternative bank department’s resource.
• Responsible for making appropriate referrals for other bank products and services, including commercial lending products.
• Follows up with clients as needed.
• May be responsible to perform cash transactions, open or update accounts, originate and close consumer or small business loans.
• Responsible for resolving customer service issues.
• Establishes, expands and maintains a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.
• May be responsible for processing cash transactions and other customer service duties within the branch.
• Other duties as assigned.

Qualifications:

• High School diploma or equivalent and 1+ years' experience in sales, teller, new accounts or loan processing or other directly related experience. An equivalent combination of education and experience may meet qualifications.
• Previous experience in a financial sales representative-oriented role preferred.
• Working knowledge of mathematical calculations and standard banking products, services and transactions.
• Solid knowledge of all retail products and services. Basic knowledge of consumer lending applications.
• Proven customer service, interpersonal and communication skills, both verbal and written.
• Effective selling, cross-selling and referral skills.
• Solid mathematical, problem-solving and negotiation skills.
• Solid interpersonal & relationship building skills.
• Strong attention to detail and time management.
• Proficient in basic computer skills.
• Bilingual proficiency in English and Spanish languages, is preferred.
• This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act.

Schedule: Monday – Friday: 8:00 AM – 5:30 PM; 40 hours/week

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits include coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

National Bank of Arizona a division of Zions Bancorporation, N.A. Member FDIC