Branch Quality Manager

Reliance, Inc.; Fife (WA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Life and AD&D insurance

EAP and counseling resources

PTO and holidays

Flexible Spending Accounts

Wellness programs

Employee discount program

Community engagement opportunities

Job summary

Service Steel Aerospace is seeking a Branch Quality Manager to lead quality systems and continuous improvement for multiple branches, ensuring AS9100 compliance and customer satisfaction.

You will oversee audits, supplier corrective actions, calibration programs, and material assessments while collaborating with operations and sales to meet customer requirements in a 100% on-site role.

Qualifications

• Minimum 5 years of progressive experience in a quality supervisory or quality management position in the metal industry.
• Ability to make sound decisions based on a combination of factors.
• Expert knowledge of raw materials, production processes and quality systems or techniques.
• Excellent communications skills required.
• Ability to multi-task, prioritize and manage time effectively.
• Self-motivated and able to act on own initiative with minimal supervision.
• Strong analytical and problem-solving skills are required.
• General computer knowledge including Word, Outlook and Excel.
• High School diploma or GED required; Bachelor’s degree in a related field preferred.

Responsibilities

• Maintain and improve the quality management system to maintain AS9100 certification.
• Serve as company representative for customer and registrar audits.
• Investigate, analyze, and resolve customer quality issues and complaints.
• Collaborate with management to meet and improve quality standards.
• Interact with vendors to ensure product compliance and resolve issues.
• Issue and track corrective actions to suppliers as required.
• Conduct internal audits to meet AS9100 and QMS requirements.
• Review export compliance requirements and procedures.
• Manage calibration of tools and calibration logs.
• Provide guidance on aerospace specs and material test reports.
• Assist operations and sales in determining material compliance with customer needs.
• Manage quarantine and disposition of non-conforming product/material.
• Maintain corrective action system for internal, supplier, and customer actions.
• Foster cooperative relationships with coworkers and customers.
• Keep knowledge of materials, processes, specs, and QC techniques up to date.
• Maintain control documents as required by QMS.

Skills

Quality management leadership

Auditing

Materials knowledge

Communication

Decision making

Multi-tasking

Self-motivation

Problem solving

MS Word/Outlook/Excel

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

Word

Outlook

Excel

Job description

Job Summary

Service Steel Aerospace (SSA) is a leading global distributor of high-performance aerospace metals, including stainless steel, titanium, and specialty alloys. With 50 years of experience, SSA supports the aerospace, defense, and advanced manufacturing industries with quality materials and reliable service.

We are committed to delivering excellence through strong customer partnerships, technical expertise, and a focus on safety and continuous improvement. Join a strong, growing company where your work directly supports critical industries worldwide. This position is 100% on site.

We are looking for a Branch Quality Manager to join our team!

The Branch Quality Manager will be responsible for the following:

• Maintain and improve the quality management system to maintain AS9100 certification.
• Company representative for customer and registrar audits as required.
• Investigate, analyze, and resolve customer issues and complaints related to quality.
• Collaborate with other members of management to ensure quality standards are met and continually improved.
• Interacts with vendors to ensure product compliance requirements are met and issues are resolved.
• Issue and track corrective actions to suppliers as required.
• Conduct internal audits to meet AS9100, export compliance, and Service Steel Aerospace QMS requirements.
• Review and ensure export compliance requirements and procedures are followed.
• Manage calibration of tools and calibration log.
• Give guidance on aerospace specifications and material test reports to all staff members.
• Assist operations and sales staff in determining if material and material source meets customer requirements.
• Manage the quarantine and disposition of non-conforming product or material.
• Maintains the corrective action system for internal, supplier and customer requested corrective actions at the branch level.
• Ability to initiate and maintain cooperative relationships with co-workers, as well as internal/external customers.
• Must continually improve knowledge of raw materials, production processes, specifications, and quality control techniques, to keep knowledge up to date.
• Maintain control documents as required by Quality Management System.
• May be assigned multiple branches.
• All other duties and responsibilities as assigned.

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion

Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Required Skills

• Minimum 5 years of progressive experience in a quality supervisory or quality management position in the metal industry. Drawing and technical specification interpretation required.
• Ability to make sound decisions based on a combination of factors.
• Expert knowledge of raw materials, production processes and quality systems or techniques.
• Excellent communications skills required.
• Ability to multi-task, prioritize and manage time effectively.
• Self-motivated and can act on own initiative with little to no supervision.
• Strong analytical and problem-solving skills are required.
• General computer knowledge and skills, including use of Word, Outlook, and Excel.
• High School diploma or GED required, bachelor’s degree in related field preferred.

What We Offer

• Medical, dental, and vision coverage with affordable employee contribution rates.
• 401(k) plan with company match up to 4%.
• Life and AD&D insurance, short- and long-term disability coverage.
• Employee Assistance Program (EAP), including counseling, legal, and financial support.
• Paid Time Off (PTO) and 8 paid holidays.
• Flexible Spending Accounts for healthcare and dependent care.
• Wellness incentives and access to LiveHealth Online.
• Employee discount program with over 30,000 deals.
• Community engagement and volunteer opportunities.

EEO/Disabled/Veterans

Service Steel Aerospace provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Service Steel Aerospace is a Reliance Family of Companies.

Compensation Range

The anticipated compensation for this position is USD $90,000.00/Yr. - USD $140,000.00/Yr. depending on experience, qualifications, and location.

EEO Statement

Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN