Branch Operations Supervisor - Mill Plain

OnPoint Community Credit Union; Vancouver, Northern (WA, KY); Hybrid; USD 41,000 - 55,000; Full time

Benefits offered by this job

Generous paid time off

401(k) with employer match

Profit sharing opportunities

Job summary

OnPoint Community Credit Union in Vancouver, WA seeks a Branch Operations Supervisor for the Mill Plain location. You will supervise tellers, provide branch operational support, and help meet sales and service goals while modeling outstanding member service.

Candidates should have 3+ years in branch operations and 1–2 years in a lead role. The role offers competitive pay, full benefits, 401(k) with match, and opportunities for growth within a collaborative team.

Qualifications

• Completion of high school education (diploma or GED) required.
• Three years branch operations, lending and branch member service experience required.
• 1-2 years of experience in a lead position or demonstrated ability to supervise and promote teamwork strongly preferred.

Responsibilities

• Supervise the activities of tellers, including scheduling, coaching, and development.
• Provide operational support to all branch staff and oversee lobby management.
• Collaborate with the Branch Manager to ensure communications of sales and service objectives.
• Lead weekly branch meetings and provide coaching aligned with development plans.
• Ensure proper cash management and compliance with security policies.
• Back up other branch areas as needed to deliver exceptional member service.

Skills

Leadership

Coaching

Teamwork

Sales & Service

Communication

Problem solving

Self-management

Education

High school diploma or GED

Job description

Branch Operations Supervisor - Mill Plain

Br-Mill Plain, 16020 SE Mill Plain Blvd, Vancouver, Washington, United States of America

Job Description

Posted Friday, September 4, 2026 at 10:00 AM

Overview

You’re a people person who loves one-to-one interactions. Supporting a dynamic team of dedicated individuals keeps your wheels turning. As an OnPoint Branch Operations Supervisor, you will supervise the Teller area, providing the branch with operational support to meet and exceed established sales goals and service standards. We provide competitive pay; 100% paid premiums for employee medical, dental and vision; a generous vacation package; 401k matching; tuition reimbursement and more! OnPoint is growing, and we are looking for someone like you to join us.

Responsibilities

• Supervise the activities of tellers to include scheduling, coaching, staff goal achievement, and developmental activities, to include completing individual observation forms weekly/monthly.
• Provide operational support to all branch staff while serving as resource for operational procedures. Oversee effective lobby management.
• Actively promote teamwork by working closely with the Branch Manager and Assistant Branch Manager to ensure support and consistent communication of policies, procedures and sales and service objectives.
• Actively participate in the planning, scheduling, leading and evaluation of effective weekly branch meetings.
• Provide ongoing coaching and training of all tellers as outlined in each individual's development plan.
• Ensure proper cash management of branch.
• Reinforce the sales and service environment by modeling and coaching effective behaviors.
• Ensure compliance as outlined in the security manual while ensuring that all staff has completed required regulatory training (in conjunction with Branch Security Liaison).
• Prepare and deliver performance review discussions with employees with input from the Branch Manager and Assistant Branch Manager.
• Manage difficult situations with members providing appropriate information and sound advice.
• Demonstrate good analytical skills, judgment and decision-making in lending/operations support and in the supervision of all staff.
• Provide back-up assistance to any area of the branch in need to provide exceptional member service.
• Perform additional duties as required by the Branch Manager for the overall operation of the branch.

Knowledge, Skills & Abilities

• Model excellent sales and member service behaviors and able to coach others in this area.
• Demonstrated understanding of the correlation between sales & service.
• Demonstrate leadership skills to lead and motivate others to perform their best.
• Demonstrate high level of member service, professionalism, sales, problem solving, organization, motivation to accomplish defined goals, and self-management skills.
• Able to coordinate a variety of assignments simultaneously and prioritize work.
• Able to work effectively as part of a team with strong interpersonal communication skills.
• Able to be self-directed and function under limited supervision.

Job Qualifications

• Completion of high school education (diploma or GED) required. Some college courses in business or accounting preferred. Experience may be substituted for college education.
• Three years branch operations, lending and branch member service experience required.
• Strong background in lending and building full member relationships and has a thorough knowledge of branch operations.
• 1-2 years of experience in a lead position or demonstrated ability to supervise and promote teamwork strongly preferred.

Additional Information:

Hours of Operation: Monday - Thursday 9 AM - 5:30 PM, Fridays 9 AM - 6 PM, Saturdays 9 AM - 1 PM

Pay range: $30 - $40 per hour depending on the experience.

• Generous paid time off and company holidays
• 401(k) with employer match
• Profit sharing opportunities

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

Br-Mill Plain, 16020 SE Mill Plain Blvd, Vancouver, Washington, United States of America