Assistant Branch Manager - Mill Plain

OnPoint Community Credit Union; Vancouver, Northern (WA, KY); Hybrid; USD 51,000 - 65,000; Full time

Benefits offered by this job

Generous paid time off

401(k) with employer match

Profit sharing opportunities

Job summary

OnPoint Community Credit Union in Vancouver, Washington is seeking an Assistant Branch Manager to help run the branch and deliver exceptional member service. You will work with the Branch Manager to meet sales goals and service standards while coaching staff on behaviors and outcomes.

You will spend time on the sales floor greeting members, guiding them to the right staff, and providing on-the-spot coaching to improve credit and service quality.

Qualifications

• Some college courses in business or accounting preferred; experience may be substituted for college education.
• 3+ years branch operations, lending and branch member service experience required.
• Strong background in lending and building full member relationships and has a thorough knowledge of branch operations.
• Strong knowledge of all consumer products, account servicing, and wire transfers.
• Strong understanding of opening accounts, fiduciary accounts, and business accounts
• Ability to accept loan applications and oversee loan maintenance and servicing
• 3+ year supervisory or lead experience or demonstrated ability to supervise and promote teamwork strongly preferred.
• NMLS registration required under SAFÉ Act of 2008 and Reg Z; background and credit checks apply.

Responsibilities

• Supervises and coaches teams on sales, service, and policy adherence.
• Promotes teamwork and communicates current/new policies and objectives.
• Greet members on the sales floor and direct them to staff while coaching for service quality.
• Provide guidance in lending/operations and oversee staff performance and development.
• Manage staff scheduling, goals, and performance reviews.
• Serve as back-up in branch operations and act as PIC when needed.
• Plan and lead weekly branch meetings and ensure regulatory compliance.
• Manage branch in Branch Manager’s absence and assist in audits.

Skills

Sales & service

Leadership

Customer service

Time management

Team player

Education

Some college in business or accounting

Job description

Br-Mill Plain, 16020 SE Mill Plain Blvd, Vancouver, Washington, United States of America

Job Description

Posted Friday, September 4, 2026 at 10:00 AM

Overview

As an OnPoint Assistant Branch Manager, you will play a vital role in ensuring the branch runs smoothly and delivers exceptional service to our members. This role works alongside the Branch Manager to collaborate and focus on meeting and exceeding established sales goals and service standards.

ESSENTIAL FUNCTIONS:

• Supervises and coaches teams on the proper behaviors, sales techniques, and service expectations while modeling the same.
• Actively promotes teamwork by working closely with the Branch Manager to ensure support and consistent communication of current/new policies, procedures, and sale/service objectives.
• Spends a majority of time on the sales floor leading from the lobby, by greeting members, directing them to appropriate staff, ensuring the member’s needs are met, and practicing active coaching with staff.
• Demonstrates good analytical skills, judgment and decision-making in lending/operations support and in the supervision of all staff.
• Manages difficult situations with members providing appropriate information and sound advice.
• Supervises the activities of staff to include scheduling, staff goal achievement, and developmental activities, to include completing individual observation forms weekly/monthly.
• Provides coaching and development for employees by coaching for improved credit and operational quality, creating professional development plans, and delivering performance reviews and corrective action.
• Provides back-up assistance to any area of the branch in need to provide exceptional member service, including serving as PIC when needed.
• Actively participates in the planning, scheduling, leading and evaluation of effective weekly branch meetings.
• Serves as Branch Security Liaison, ensuring completion of regulatory compliance and training as outlined in the security manual/log to include proper cash management of branch.
• Evaluates credit exams and branch audits with Branch Manager and coaches for improvement.
• Performs any additional duties as required by the Branch Manager for the overall operation, to include managing branch in Branch Manager’s absence.

KNOWLEDGE, SKILLS & ABILITIES:

• Models excellent sales and member service behaviors and able to coach others in this area.
• Demonstrated understanding of the correlation between sales & service.
• Demonstrates leadership skills to support, lead and motivate others to perform their best.
• Demonstrates high level of member service, professionalism, sales, problem solving, organization, motivation to accomplish defined goals, and self-management skills.
• Able to coordinate a variety of assignments simultaneously and prioritize work.
• Able to work effectively as part of a team with strong interpersonal communication skills.
• Able to be self-directed and function under limited supervision.
• Has established credibility with peers in the Credit Union and acts as a mentor to emerging branch leaders through active participation in CU meetings, initiatives or other projects.

QUALIFICATIONS:

• Some college courses in business or accounting preferred. Experience may be substituted for college education.
• 3+ years branch operations, lending and branch member service experience required.
• Strong background in lending and building full member relationships and has a thorough knowledge of branch operations.
• Strong knowledge of all consumer products, account servicing, and wire transfers.
• Strong understanding of opening accounts, fiduciary accounts, and business accounts
• Ability to accept loan applications and ability to oversee loan maintenance and servicing
• 3+ year supervisory or lead experience or demonstrated ability to supervise and promote teamwork strongly preferred.
• This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

Additional Information:

Hours of Operation: Monday - Thursday 9 AM - 5:30 PM, Fridays 9 AM - 6 PM, Saturdays 9 AM - 1 PM

Pay range: $37 - $47 per hour depending on the experience.

• Generous paid time off and company holidays
• 401(k) with employer match
• Profit sharing opportunities

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

Br-Mill Plain, 16020 SE Mill Plain Blvd, Vancouver, Washington, United States of America