Branch Operations Specialist

Dexian; Brea (CA); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

Dexian in Brea, CA is seeking a Senior Universal Banker III to join our Retail Banking / Branch Operations team. This premier branch leadership role combines high-touch client advisory with robust operational oversight and daily mentorship.

You will advise consumer and business clients, deepen relationships, and coordinate services from Treasury Management to RDC. The role emphasizes regulatory compliance, audit readiness, and a client-first service standard.

Qualifications

• Minimum of 3 years of retail banking experience in a financial institution.
• Proven ability to manage and deepen both consumer and business banking relationships.
• Strong knowledge of branch security, lending compliance, and audit controls.
• Notary Public certification preferred or willingness to obtain within the first year.

Responsabilités

• Provide personalized financial advice to consumer and business clients.
• Cross-sell deposits, CDs, IRAs, and lending or trust solutions.
• Assist business clients with Treasury Management, RDC, courier setup, and armored transport services.
• Represent the branch at local community events to build market visibility.
• Manage full lifecycle of complex consumer and business accounts with strict compliance.
• Enforce BSA/AML and information security standards in daily transactions.
• Maintain audit readiness and robust fraud prevention controls.
• Mentor junior bankers and tellers to promote growth and service excellence.
• Collaborate with Branch Manager to meet sales goals and community outreach.

Connaissances

Client advisory

Regulatory compliance

Notary Public

MS Office

Team mentorship

Outils

MS Office Suite

Description du poste

Department: Retail Banking / Branch Operations

We are seeking a highly capable Senior Universal Banker III to join our dedicated retail banking team in Brea, CA. This is a premier branch leadership role that combines high-touch client advisory, robust operational oversight, and daily team mentorship.

The successful candidate will act as a trusted advisor to both consumer and business clients, delivering tailored financial solutions while supporting business development efforts and fostering a performance-driven team culture. Operating as a cornerstone of the branch, this individual will ensure strict adherence to regulatory compliance while maintaining a distinct, client-first service standard.

Essential Duties and Responsibilities

Customer Experience & Relationship Management

• Financial Advisory: Provide personalized financial advice to consumer and business clients, recommending deposit structures, products, and services that align with their long-term financial goals.
• Portfolio Deepening: Proactively expand existing relationships by identifying opportunities to cross-sell checking accounts, savings vehicles, certificates of deposit (CDs), IRAs, and lending or trust solutions.
• Commercial Client Support: Assist business clients with specialized commercial needs, facilitating initial coordination for Treasury Management, Remote Deposit Capture (RDC), courier setup, and armored transport services.
• Market Networking: Represent the branch at local San Mateo community and networking events to build market visibility, drive local deposit growth, and attract new relationships.
• Account Architecture: Manage the full lifecycle of complex consumer and business account opening and maintenance in strict compliance with internal bank policies and external regulatory frameworks.
• Risk Mitigation: Enforce rigorous standards for Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Information Security protocols across daily transactions.
• Transactional Oversight: Review and authorize large or complex transactions, monitor daily branch ledger reports, and maintain robust fraud prevention controls.
• Audit Readiness: Maintain constant audit readiness by ensuring branch security procedures, compliance documentation, and physical vault/drawer standards are consistently upheld.
• Staff Development: Provide daily mentorship, training, and operational support to junior bankers and tellers to promote professional growth, teamwork, and service excellence.
• Strategic Partnership: Partner closely with the Branch Manager to execute performance initiatives, meet localized sales goals, and coordinate community outreach efforts.
• Escalation Resolution: Lead by example in resolving complex client needs, maintaining tact, diplomacy, and high-touch service during high-impact problem-solving scenarios.

Community & Regulatory Responsibility

• CRA Participation: Participate in paid community volunteer hours annually to support local causes, contributing to the Bank's Community Reinvestment Act (CRA) initiatives in San Mateo and the surrounding San Mateo County region.
• Other Duties: Perform additional branch operations or administrative duties as assigned by leadership.

Position Requirements & Qualifications

• Experience: Minimum of 3 years of retail banking experience within a financial institution, encompassing comprehensive teller operations and new account documentation.
• Relationship Management: Proven ability to seamlessly manage and deepen both consumer and business banking relationships.
• Regulatory Knowledge: Deep understanding of branch security procedures, consumer lending compliance, regulatory frameworks, and audit controls.
• Certifications: Notary Public certification is highly preferred (or a willingness to obtain it within the first year of employment).
• Technical Skills: Proficiency with modern core banking applications and the MS Office Suite (Word, Excel, Outlook).
• Core Competencies: Exceptional interpersonal skills, an analytical approach to fraud prevention, and a collaborative mindset capable of guiding junior staff in a fast-paced retail environment.