Branch Operations Manager III

WillScot; Tampa (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Branch Operations Manager, where you will lead a dedicated team to ensure operational excellence and customer satisfaction. This role involves managing budgets, overseeing logistics, and driving safety standards in a dynamic work environment. With a commitment to diversity and inclusion, the company offers a supportive atmosphere for professional growth and development. If you're passionate about leading teams and enhancing customer experiences, this opportunity is perfect for you. Embrace the chance to make a significant impact in a thriving industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Holidays

Tuition Reimbursement

401(k) Plan with Matching

Qualifications

• 5 years managing teams in a service or manufacturing environment.
• Experience managing budgets and logistics effectively.

Responsibilities

• Oversees branch operations including safety, costs, and workforce management.
• Ensures high customer satisfaction and compliance with policies.

Skills

Team Management

Budget Management

Problem-Solving

Customer Service

Communication

Education

High School Diploma or GED

Bachelor's Degree

Tools

MS Office Suite

Salesforce

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

At WillScot (NASDAQ WSC), our 4,000+ employees are at the heart of everything we do. We offer industry-leading pay and benefits, opportunities for development and upward mobility, and invest in the communities we serve. As the leader in innovative flexible workspace and portable storage solutions, we serve a diverse range of customers across all industries from over 240 locations in the United States, Canada, and Mexico.

Our Values

Our values are the foundation of our company. We strive to diversify our teams to attract the best talent and are committed to creating an inclusive and equitable workplace where everyone can contribute authentically. Learn more about WillScot and our mission here. Build your future with us!

About the Job

The Branch Operations Manager (BOM) ensures the success of the branch operation by driving safety, controlling costs, managing the workforce, and overseeing inventory. Success is achieved through value-driven execution that complies with WS policies and all relevant laws and regulations. The BOM maintains high service standards, responds efficiently to customer inquiries, and strives for high customer satisfaction.

What You’ll Be Doing

Operations

• Provides managerial oversight to branch employees including Production Supervisors, Shop/Yard Labor, Field Service, Dispatchers, Drivers, and Branch Coordinator.
• Manages daily tasks and assignments for temporary workers and contractors.
• Communicates clearly and promptly with all branch employees.
• Uses internal systems to ensure safe, timely, cost-effective, high-quality delivery of revenue activities.
• Controls costs by overseeing maintenance, inventory, and fleet servicing efficiently.
• Plans and manages budgets, actively controlling expenses.
• Ensures compliance with work orders, damage billing, inventory, and purchasing procedures.
• Maintains accurate parts and VAPS inventories.
• Collaborates with HR to develop and manage the branch workforce, including recruiting, training, and employee development.
• Manages logistics, safety, resources, DOT compliance, and route efficiency.

Production

• Ensures timely off-rent processes, inspections, and damage assessments.
• Develops strategies to minimize work order inaccuracies.
• Manages purchase orders and inventory of parts and VAPS.
• Focuses on first-time quality and reducing service calls by analyzing root causes and implementing corrective actions.

Customer Service

• Uses Net Promoter Score (NPS) feedback to improve processes.
• Ensures on-time deliveries, returns, relocations, and service.
• Drives high product quality and operational excellence for customer readiness.

Education and Qualifications

Requirements:

• High school diploma, GED, or 3 years of relevant experience.
• 5 years managing teams in a service or manufacturing environment, or 2 years with WillScot.
• Experience managing budgets.
• Proficiency in MS Office Suite.
• Ability to follow directions and meet deadlines in a fast-paced environment.
• Strong problem-solving skills.
• Ability to build relationships with vendors and manage multiple priorities.

Preferred:

• Bachelor’s degree.
• Experience with customer service.
• Experience with Salesforce, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
• Experience in fleet management, logistics, inventory, or dispatching.

Personal Characteristics

• Lead by example, embodying our values.
• Dedication to health & safety.
• Commitment to inclusion and diversity.
• Driven to excellence.
• Trustworthy and reliable.
• Customer-focused.
• Community-oriented.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork are essential. Team members may perform duties outside their normal responsibilities as needed.

WillScot offers comprehensive benefits including medical, dental, vision, disability, life insurance, paid time off, holidays, tuition reimbursement, and a 401(k) plan with matching. Additional variable pay opportunities may be available. More information about benefits can be found here.

We are an equal opportunity employer, committed to diversity and inclusion in all employment practices, and prohibit discrimination based on race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.