Branch Operations Manager II

WillScot; Pembroke Pines (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in flexible workspace solutions is seeking a Branch Operations Manager in Pembroke Pines, Florida. This role involves overseeing branch operations, managing workforce and inventory, and ensuring high customer satisfaction. Ideal candidates will have extensive management experience and strong problem-solving skills, with a commitment to safety and excellence.

Benefits

Comprehensive medical, dental, and vision insurance

Paid time off and holidays

Tuition reimbursement

401(k) plan with company match

Qualifications

• 5+ years managing teams in a service shop, manufacturing, or construction environment.
• Experience managing budgets.
• Ability to meet deadlines in a fast-paced environment.

Responsibilities

• Provides managerial oversight to branch operational employees.
• Plans and manages budgets, actively controlling costs.
• Ensures work order, off-rent/damage billing, and inventory compliance.

Skills

Problem-solving

Vendor relationship management

Ability to manage multiple priorities

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

MS Office

Salesforce

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

At WillScot (NASDAQ WSC), our 4,000+ employees are at the heart of everything we do. We offer industry-leading pay and benefits, opportunities for development and upward mobility, and invest in the communities we serve. As the undisputed leader in innovative flexible workspace and portable storage solutions, we serve a diverse range of customers across all industries from over 240 locations in the United States, Canada, and Mexico.

Our values are the foundation of our success. We strive to diversify our teams to ensure we have the best talent. We are committed to creating an inclusive and equitable workplace where everyone can contribute and be their authentic selves. To learn more about WillScot and our culture, click here. Build your future with us!

ABOUT THE JOB:

The Branch Operations Manager (BOM) is responsible for the success of the branch operations. This role involves driving safety, controlling costs, managing the branch workforce, and efficiently overseeing inventory. Success is achieved through value-driven execution that complies with WS policies and all relevant laws and regulations. The BOM maintains excellent service standards, responds efficiently to customer inquiries, and strives for high customer satisfaction.

WHAT YOU'LL BE DOING:

Operations

• Provides managerial oversight to branch operational employees, including Production Supervisors, Shop/Yard Labor, Field Service, Dispatchers/Transportation Coordinators, Drivers, and Branch Coordinators.
• Manages daily tasks, assignments, and duties for temporary workers and contractors as applicable.
• Communicates clearly and promptly with all branch employees.
• Utilizes internal systems to ensure safe, timely, cost-effective, high-quality revenue activities.
• Oversees maintenance, inventory, and fleet servicing to manage costs effectively.
• Plans and manages budgets, actively controlling costs.
• Ensures work order, off-rent/damage billing, inventory, and purchasing compliance.
• Maintains availability of parts, VAPS, and other resources for efficient operations.
• Collaborates with HR and leadership to develop and manage the branch workforce, including recruiting, training, and employee development.
• Manages logistics aspects like safety, resources, DOT compliance, and route efficiency.

Production

• Ensures off-rent processes are completed timely, with thorough inspections and damage assessments.
• Develops strategies to minimize variances in work orders and manages fleet inventory counts.
• Issues and tracks vendor purchase orders.
• Orders, receives, and distributes materials and VAPS.
• Focuses on first-time quality and reducing service calls by conducting root cause analysis and implementing corrective actions.

Customer Service

• Uses NPS feedback to identify improvement opportunities.
• Ensures on-time deliveries, returns, relocations, and service.
• Drives high product quality and operational excellence for commercial readiness.

EDUCATION AND QUALIFICATIONS:

Requirements:

• High school diploma, GED, or 3 years of relevant experience.
• 5+ years managing teams in a service shop, manufacturing, or construction environment, or 2+ years with WillScot.
• Experience managing budgets.
• Proficiency in MS Office applications.
• Ability to meet deadlines in a fast-paced environment.
• Problem-solving skills and vendor relationship management.
• Ability to manage multiple priorities effectively.

Preferred:

• Bachelor’s degree.
• Experience with customer interaction.
• Familiarity with Salesforce, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
• Experience in fleet management, logistics, inventory, dispatching, or building codes/permitting.

PERSONAL CHARACTERISTICS

• Lead by example, embodying our values.
• Dedicated to health and safety.
• Inclusive and diverse.
• Excellence-driven, trustworthy, reliable.
• Customer-focused, community-oriented.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork are essential, and team members may be asked to perform duties outside their normal responsibilities as needed.

WillScot offers comprehensive benefits including medical, dental, vision, disability, life insurance, paid time off, holidays, tuition reimbursement, and a 401(k) plan with company match. Additional variable pay opportunities may be available. More information about benefits can be found here.

WillScot is an equal opportunity employer, committed to diversity and inclusion in all employment practices. We prohibit discrimination and harassment of any kind and are dedicated to building inclusive teams with diverse backgrounds and experiences.