Branch Operations Manager II

Davita Inc.; North Little Rock (AR); On-site; USD 60,000 - 90,000; Full time

Job summary

Join a leading company in portable storage solutions as a Branch Operations Manager. This key role focuses on overseeing branch operations, managing inventories, and ensuring high customer satisfaction while maintaining excellent service standards. You will lead a diverse team and contribute to operational excellence in a fast-paced environment.

Benefits

Comprehensive health insurance

401(k) with match

Tuition reimbursement

Paid time off and holidays

Qualifications

• 5 years managing direct reports in a service/shop environment or 2 years with WillScot.
• Experience in budget management is required.
• Proficient in MS Office Suite.

Responsibilities

• Manage branch operational employees including supervisors and coordinators.
• Oversee costs related to maintenance, inventory, and fleet servicing.
• Ensure compliance with work orders and safety standards.

Skills

Problem-solving

Communication

Relationship Building

Time Management

Education

High school diploma or GED

Bachelor's degree (preferred)

Tools

MS Office Suite

Salesforce

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we offer opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving a wide range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!

ABOUT THE JOB:

The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation. The BOM has responsibility and accountability for driving safety, controlling costs, managing the branch operations workforce, and efficiently managing inventory. Success will be achieved through value-driven execution that fully complies with WS policies and all relevant laws and regulations. The BOM will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.

WHAT YOU'LL BE DOING:

Operations

• Provides managerial oversight to branch operational employees including Production Supervisors, Shop/Yard Labor, Field Service, Dispatchers/Transportation Coordinators, Drivers, and Branch Coordinators.
• Manages daily tasks and assignments for temporary workers and contractors as applicable.
• Employs clear communication with all branch employees.
• Uses internal systems to ensure safe, timely, cost-effective, and high-quality revenue activities.
• Oversees costs related to maintenance, inventory, and fleet servicing, optimizing resource use.
• Utilizes planning tools and budgets to actively manage costs.
• Ensures compliance with work orders, damage billing, inventory, and purchasing.
• Collaborates with HR and leadership to develop and manage the branch workforce, including recruiting, training, and employee development.
• Manages logistics aspects including safety, resources, DOT compliance, and route efficiency.

Production

• Ensures timely off-rent processes, thorough inspections, and damage assessments.
• Manages work order accuracy and minimizes variances.
• Issues and tracks purchase orders, and manages inventory counts.
• Focuses on quality and reducing service calls through root cause analysis and corrective actions.
• Performs other duties as assigned.

Customer Service

• Uses Net Promoter Score (NPS) feedback to improve processes.
• Ensures on-time deliveries, returns, relocations, and service.
• Drives high product quality and operational excellence for commercial readiness.

EDUCATION AND QUALIFICATIONS:

Requirements:

• High school diploma, GED, or 3 years of applicable experience.
• 5 years of experience managing direct reports in a service shop, manufacturing, or construction environment, or 2 years with WillScot.
• Experience managing budgets.
• Proficiency in MS Office Suite.
• Ability to follow directions and meet deadlines in a fast-paced environment.
• Problem-solving skills.
• Ability to build relationships with vendors.
• Ability to manage multiple priorities.

Preferred:

• Bachelor's degree.
• Experience working with customers.
• Experience with Salesforce, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
• Experience in fleet management, logistics, inventory, dispatching, or building codes/permitting.

PERSONAL CHARACTERISTICS

• Lead by example, embodying our values.
• Dedicated to health & safety.
• Committed to inclusion & diversity.
• Driven to excellence.
• Trustworthy & reliable.
• Customer-focused.
• Community-oriented.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork are essential. Duties outside normal responsibilities may be required from time to time.

All regular WillScot positions offer comprehensive benefits including medical, dental, vision, disability and life insurance, paid time off, holidays, tuition reimbursement, and 401(k) with match. More information about benefits can be found here.

WillScot is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are committed to equal opportunity in all employment aspects, including recruitment, hiring, promotion, and training.