Branch Operations Manager-Chattanooga, TN

100 Raymond James & Associates, Inc.; Chattanooga (TN); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings plans

Job summary

Raymond James & Associates, Inc. is seeking a Branch Operations Manager to optimize daily branch functions, ensure regulatory compliance, and drive efficiency across teams. The role emphasizes collaboration with home office and leadership in executing controlled processes.

The ideal candidate has a background in financial services, with supervisory experience and a focus on risk management and client service.

Qualifications

• Bachelor’s degree in finance or related field with 3+ years in financial services.
• Operational management and supervisory experience preferred.
• Ability to obtain state registrations as required by compliance standards.

Responsibilities

• Manage day-to-day branch operations and ensure compliance with policies.
• Coordinate branch-home office workflow and audits.
• Recruit, train, and supervise branch operations staff.
• Oversee budgeting, expenses, and vendor invoicing.
• Maintain branch cash accounting and financial records.
• Provide support during regulatory visits and internal reviews.

Skills

Operations management

Supervisory experience

Team leadership

Regulatory compliance

Problem solving

Education

Bachelor’s degree

Three years’ experience in financial services

Equivalent combination of experience/education

Tools

SIE license

Series 7, 9 & 10

Series 63, 65, 66

Job description

Job Description Summary

Under branch manager direction manage the overall operational efficiency of the branch office. Directs day to day operational functions, ensuring compliance with firm and regulatory policies and procedures. Uses extensive knowledge and skills obtained through education and experience to identify, research, analyze and resolve complex issues.

Responsibilities

• Performs back-up for all operational functions as required by workloads and absences.
• Works directly with home office personnel to coordinate branch-home office workflow.
• Completes self-audit of branch procedures.
• Assists Branch Manager with confidential matters and compliance visits and replies.
• Assists Branch Manager with controlling expenses and operating at peak efficiencies.
• Oversees ordering of supplies, purchase orders and postage usage.
• Maintains accounting of branch petty cash.
• May review branch invoices and operating statements.
• Researches and resolves complex problems relating to client accounts and inquiries.
• Assists Branch Manager in disseminating information at regular branch meetings.
• Coordinate rent, facility, office maintenance and cleaning/security issues.
• Recruits, selects, orients, trains and supervises branch operations associates.
• In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files.
• Reviews daily work of operations associates.
• Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.
• Ensures daily staffing levels and cross-training is adequate.
• Coordinates registrations, continuing education, licensing, etc. of branch personnel.
• Performs other duties and responsibilities as assigned.
• May perform some Branch Manager duties.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

Education/Experience Requirements

Bachelor’s degree and three years’ experience in the financial services industry, preferably including related operational management and supervisory experience ~or~ An equivalent combination of experience, education and/or training as approved by Human Resources

Licenses Required

• SIE required provided that an exemption or grandfathering cannot be applied
• Series 7, 9 & 10
• Series 63, 65 and/or 66 as required by state
• Ability to obtain additional securities and advisory state registrations if required by state

Education

Bachelor’s (Required)

Work Experience

• General Experience - 3 to 6 years
• Manager Experience - 13 months to 3 years

Certifications

• s10 - General Securities Sales Supervisor - General Module Examination - Financial Industry Regulatory Authority (FINRA)
• S65 - Uniform Investment Adviser Law Examination - Financial Industry Regulatory Authority (FINRA)
• s66 - Uniform Combined State Law Examination - Financial Industry Regulatory Authority (FINRA)
• s7 - General Securities Representative Examination - Financial Industry Regulatory Authority (FINRA)
• s9 - General Securities Sales Supervisor - Options Module Examination - Financial Industry Regulatory Authority (FINRA)

Travel

Up to 50%

Workstyle

Resident

Compensation

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

Company Values

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

About Raymond James

Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.

Company Culture

Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever-evolving company, you can start – or continue – growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James – and why they stay.