Senior Registered Virtual Client Service Associate

Raymond James Financial, Inc.; Northern (KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Raymond James Financial, Inc. is seeking a remote Client Service Associate to support financial advisors and client accounts. You will handle client inquiries, prepare reports, and assist with onboarding, while adhering to firm procedures and ensuring timely responses.

The role emphasizes proactive communication, multi-tasking, and using MS Office with advanced Excel to deliver high-quality service in a fast-paced environment.

Qualifications

• Associate’s degree and five (5) years of licensed financial services industry service experience.
• SIE required; Series 7 required; Series 63/65/66 as required by state.
• Strong client service orientation and communication skills.

Responsibilities

• Provide proactive virtual support to financial advisors and clients.
• Deliver high-quality client service and account maintenance.
• Coordinate client onboarding and transition processes across departments.
• Prepare client meeting materials and run reports; follow up on actions.

Skills

Excel

Customer service

Communication skills

Organization

Education

Associate’s degree

High School Diploma

Tools

Microsoft Office Suite

Job description

Job Description Summary

Supports Financial advisors and their prospective and existing clients and other branch staff team members. Demonstrates effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.

Job Description

Under general supervision, uses specialized skills gained through training and experience to provide proactive, virtual support to financial advisors.

Provide efficient, high quality client service, account maintenance, and administrative support to advisors within the scope of the program.

Follows established standard operating procedures to perform tasks, projects, and assist clients.

Receives general guidance and direction to perform other work with substantial variety and complexity requiring decision making responsibility.

Essential Duties and Responsibilities

Communicates with assigned advisors proactively on a daily basis to ensure needs are being met and necessary support is being provided.

Manages client account maintenance activities which includes, but is not limited to opening/maintaining accounts, submitting forms, money movement, monitoring transactions and transfers, etc.

Delivers client support which includes, but is not limited to client meeting preparation, running reports, meeting follow up, and special outreach projects, etc.

Provides high caliber service to clients by responding to inquiries and requests promptly.

Researches complex client situations, communicates with home office departments to seek a timely resolution, while managing client’s expectations until resolved.

Participates in ongoing training and education to ensure the most efficient usages of technology and firm resources.

Performs other duties and responsibilities as assigned.

Coordinates /oversees the transition process for new client transition of accounts with other functional areas to ensure a professional process from initial client contact through transition of accounts ensuring proper execution of every step of the new client onboarding process.

Assists with prospective clients, provides consultation and education regarding the Raymond James and Associates platform.

Knowledge of Company’s working structure, policies, mission, and strategies. General office practices, procedures, and methods.

Financial industry experience Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.

Work independently. Provide a high level of customer service.

Skill in Proficient use of Microsoft program suite, with advanced excel knowledge.

Able to analyze account information.

Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.

Provide the most efficient usage of technology and firm resources to enhance the client experience.

Ability to help drive utilization/adoption to key tools and resources.

Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.

Work independently. Provide a high level of customer service.

Educational/Previous Experience Requirements

Associate’s degree and five (5) years of licensed financial services industry service experience. Branch experience preferred ~or~ An equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

SIE required provided that an exemption or grandfathering cannot be applied. Series 7 required. Series 63, 65 and/or 66 as required by state. Ability to obtain additional securities and advisory state registrations if required by state.

Education

High School (HS)

Work Experience

• General Experience - 6 to 10 years
• Certifications s66 - Uniform Combined State Law Examination - Financial Industry Regulatory Authority (FINRA), s7 - General Securities Representative Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Remote

Compensation

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

Company Culture and Values

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive.

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

#LI-JM1

Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities.

Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.

Thanks for your interest in working with Raymond James. While we might not have the perfect role for you today, we'd love to keep in touch. Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever-evolving company, you can start - or continue - growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James – and why they stay.