Branch Operations Manager

PromptCare, Inc.; Village of Elmsford (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) Plan with Company Match

Generous PTO

Life Insurance

Employee Assistance Program

Disability Insurance

FSA and HSA

Commuter Spending Programs

Volunteer Opportunities

Discounts on entertainment and travel

Job summary

PromptCare, Inc. is seeking a Branch Operations Manager to oversee daily operations, lead staff, and drive efficiency across the branch network.

The role requires healthcare operations experience, strong leadership, and a proven ability to implement process improvements while maintaining high service levels. You will collaborate with regional leadership to set priorities, manage staffing, and ensure HIPAA compliance, quality patient service, and effective financial oversight.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• Experience managing teams and daily branch operations.
• Healthcare background with homecare or DME preferred.
• Ability to evaluate processes and implement improvements.
• Knowledge of HIPAA regulations and compliance.

Responsibilities

• Oversee daily branch operations ensuring efficient workflows and service quality.
• Lead and develop staff; manage recruitment, onboarding, and performance.
• Drive process improvements and change management with regional leadership.
• Monitor performance metrics and ensure regulatory compliance.
• Collaborate with clinical, sales, purchasing, and distribution teams.

Skills

Healthcare ops

Team leadership

Process improvement

HIPAA compliance

Budgeting

Education

Bachelor’s in Business Admin/Healthcare Admin

Job description

Description

PromptCare is seeking an experienced Branch Operations Manager to oversee daily branch operations, lead employees, and drive operational efficiency. This hands-on leadership position requires a strong background in healthcare operations, team management, and process improvement. The ideal candidate will be able to evaluate existing workflows, identify opportunities for improvement, implement operational changes, and lead teams through change while maintaining high standards of service and accountability.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field preferred; equivalent relevant experience will be considered.
• Experience managing teams and overseeing daily business or branch operations.
• A Respiratory Therapist or Registered Nurse license in the applicable state is preferred but not required.
• Healthcare industry experience required; homecare or Durable Medical Equipment (DME) experience highly preferred.
• Demonstrated ability to evaluate processes, implement changes, and improve operational performance.
• Strong leadership skills, including employee coaching, performance management, and team development.
• Experience identifying operational inefficiencies and developing practical solutions.
• Strong organizational, communication, problem-solving, and decision-making skills.
• Ability to manage competing priorities and work independently in a fast-paced environment.
• Knowledge of healthcare compliance and HIPAA regulations.
• Basic understanding of financial reporting, budgeting, and operational performance metrics preferred.
• Valid driver’s license and ability to travel to company locations as needed.

Job Responsibilities, included but not limited to:

Confidentiality and Health Insurance Portability and Accountability Act (HIPAA) Regulations

• Maintain the confidentiality of patient, employee, and financial information in accordance with company policies and HIPAA regulations.
• Ensure the privacy and security of protected health information.

Branch Operations and Leadership

• Oversee daily branch operations to ensure efficient workflows, appropriate resource allocation, and quality service delivery.
• Work closely with the Regional Director of Operations to establish priorities, address operational challenges, and achieve branch goals.
• Lead, coach, and develop employees while promoting accountability, teamwork, and continuous improvement.
• Assist with recruitment, employee onboarding, training, performance management, and staff development.
• Oversee staffing, scheduling, and workflow coordination to support operational needs.
• Identify performance concerns and implement appropriate corrective actions.
• Foster a positive work environment that encourages collaboration, employee engagement, and professional development.

Process Improvement and Change Management

• Evaluate existing processes and identify opportunities to improve efficiency, productivity, and service quality.
• Lead the implementation of operational and organizational changes in collaboration with regional leadership.
• Develop solutions to recurring operational issues and ensure changes are communicated and implemented effectively.
• Monitor operational performance and recommend improvements based on identified trends and business needs.
• Promote accountability and ensure employees follow established policies, procedures, and workflows.

Healthcare Operations and Compliance

• Ensure branch operations comply with company policies, applicable regulations, and healthcare industry requirements.
• Collaborate with clinical leadership to support timely patient services and resolve operational concerns.
• Support quality improvement initiatives and ensure appropriate operational documentation is maintained.
• Coordinate with relevant departments to address service issues and improve the overall patient experience.

Supervision and Collaboration

• Work collaboratively with regional leadership, clinical teams, sales, purchasing, distribution, and other departments to support branch objectives.
• Coordinate equipment, inventory, and supply needs with the appropriate internal teams.
• Support efficient workflows and timely service delivery.
• Participate in operational meetings, training, and company initiatives.
• Contribute to branch growth and broader organizational goals.

Other Responsibilities

• Assist with operational reporting, resource planning, and performance monitoring.
• Perform other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, twisting, and climbing all, maneuver in small areas and frequently lift and/or move 30 pounds or more.

Benefits & Perks:

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.