Operations Manager

Avid Health at Home; Fairview Heights (IL); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life and AD&D Insurance

Short/Long-Term Disability Insurance

401k plan with company match

Paid Time Off

Holiday Pay

Ongoing training

Performance based bonus

Job summary

Avid Health at Home is seeking an Operations Manager for its Fairview Heights Office to lead daily branch operations and supervise staff across departments. The role focuses on driving revenue growth, improving margins, and upholding the company’s commitment to accessible, high-quality in-home care.

The OM will partner with senior management to develop budgets, implement growth strategies, and ensure compliance with HIPAA and Joint Commission standards while maintaining an excellent employee

Qualifications

• Candidates must have a High School Diploma or equivalent; some college preferred.
• Ability to travel as needed for business purposes and maintain a valid driver’s license.
• Strong leadership, communication, and people-management skills required.
• Knowledge of HIPAA and Joint Commission standards preferred.

Responsibilities

• Oversee daily branch operations and staff across all functions.
• Supervise administrative and field employees, including hiring, training, evaluation, and termination.
• Coordinate schedules and monitor day-to-day operations for efficiency.
• Develop and manage annual budget for the branch and monitor expenditures.
• Collaborate with senior management on growth strategies and payer contracting.

Skills

Leadership

Strategic planning

Team management

Budgeting

Communication

Multitasking under pressure

Bilingual English/Spanish

Education

High School Diploma

Some college preferred

Tools

Microsoft Office

Job description

Description

Avid Health at Home delivers exceptional personalized in-home care services by hiring compassionate people who believe in taking care of our clients, fellow employees, and the communities we serve.

We believe in Access, Value-Based Care, Innovation, and Dedication to Quality.

We are hiring an Operations Manager for our Fairview Heights Office.

The role of the Operations Manager (OM) is to provide management of the branch’s daily operations and the overall supervision and productivity of the office staff across all interdepartmental functions. The OM is responsible and accountable for the growth and success of their branch revenue and margins while promoting Avid Health’s mission and core values of delivering and providing access to affordable, quality, and innovative care for improved health outcomes of our clients in the community and for our payers.

Essential Job Responsibilities

• Provide management and supervision of the branch’s daily operations across all interdepartmental functions to ensure business continuity while maintaining an efficient, productive, and positive office culture and employee experience.
• Provide the overall supervision of all administrative and field employees’ productivity, recruitment, hiring, training, evaluation, and termination for branch location in accordance with company policy and operational needs.
• Coordinate and oversee work and on-call schedules for branch employees.
• Plan, implement, and monitor key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
• Analyze current operational processes and performance to recommend solutions for improvement where necessary.
• Perform annual employee reviews and provide constructive feedback on their performance to help them meet professional goals.
• Work with Senior Management in developing annual budget plans for the branch and manage annual adherence to branch budget and expense approvals.
• Responsible for developing branch specific operational plans, recruitment, and marketing strategies to achieve annual revenue, margins, and growth goals in all service delivery markets.
• Collaborate with leadership on the development, communication, and implementation of effective growth strategies and explore revenue opportunities in new service delivery markets and programs.
• Act as lead "client-care liaison" through direct contact with client, family, and contracts/payors to ensure effective intake process, client satisfaction, and continuity of care.
• Serve as primary liaison between branch staff and corporate departments to provide branch operational information, answering questions, and responding to requests.
• Support billing efficiency by ensuring branch payroll functions adhere to all contracted referral hours and do not exceed the authorized hours without prior approval.
• Work with the Compliance and Clinical Teams to ensure adherence with accrediting and licensing bodies, ensure branch meets all survey requirements for positive outcomes.
• Participate in Corporate quarterly QI meetings and provide operational, compliance, and quality data specific to branch reporting, meeting with regional and branch leadership.
• Collaborate with Compliance and Clinical Teams to implement and communicate branch compliance and quality assurance initiatives.
• Establish and maintain effective and responsive relationships with contract payers and serve as a key partner relative to payer contracting related to Value-Based Purchase (VBP).
• Implement and monitor all company policies and procedures for branch location.
• Adhere to all applicable Federal, State, and local regulations, as well as contract requirement, HIPAA, and Joint Commission standards.
• All other duties as assigned.

Requirements

Education

Minimum High School Diploma (or equivalent). Some college preferred.

Travel

Travel may be required for business purposes. If so, the employee must have a valid driver’s license issued by the state in which they work and a satisfactory driving record.

Skills

• Excellent leadership skills and a big-picture method for approaching tasks.
• A specific understanding of geographical/cultural requirements of branch office is preferred.
• Ability to use computerized systems and software such as Microsoft Office (Excel, Word, PowerPoint, etc.).
• Satisfactory verbal and written communication skills.
• Ability to work well under pressure.
• Additional Requirements: Knowledge of all applicable Federal, State, and local laws and regulatory requirements, with HIPAA and Joint Commission experience preferred. Bilingual – English/Spanish a plus.

ADA Requirements

• Candidates will have the physical ability to perform job-related duties, which may require lifting a minimum of 10 pounds, bending, stooping, stretching, pulling, and pushing.

You have a lot to offer! And so do we!

Benefits

• Competitive pay, paid weekly
• Medical Insurance (choice of 3 plans), with company contribution
• Dental Insurance
• Vision Insurance
• Life and AD&D Insurance
• Short and Long-Term Disability Insurance
• 401k plan with company match
• Paid Time Off
• Holiday Pay
• Ongoing training
• Performance based bonus

Avid Health at Home is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.