Branch Operations Manager

Socket.dev; Oklahoma; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Company Paid Life Insurance

Short/Long-Term Disability Insurance

LiveHealth Online doctor visits

Legal Assistance via Legal Shield

Employee Assistance Program

Identity Theft Protection

Access Perks – Discounts on products

401k Retirement Program with strong公司匹

Job summary

Socket.dev is seeking a Branch Operations Manager to lead the service center’s daily operations, safety, inventory accuracy and administration. The role drives standard operating procedures, controls costs, and ensures smooth material flow while coordinating with support departments.

The position requires five years in operations or customer service leadership, strong Excel skills, and proven people management ability, with on-site work in a service center environment.

Qualifications

• Five years in Customer Service, Operations or Operations Management.
• Proficient in Excel.
• Experience in directly managing people.
• Strong commitment to safety.
• Process driven and detail oriented.
• Solid team building experience.
• Proficiency in interpersonal communication.

Responsibilities

• Create and maintain a safe work environment through training, inspection, and corrective action.
• Adopt an 80/20 operating philosophy in managing the operations of the service center.
• Create, Implement, and sustain required standard operating procedures.
• Measure performance using metrics against predefined goals in safety, inventory accuracy, equipment inspection and PM.
• Resolve issues within the material flow of the service center and ensure transactions flow accurately 100% of the time.
• Foster alignment with Functional Support Departments.
• Ensure proper stocking, movement, and loading of material.
• Manage staffing at the service center and control labor overtime.
• Monitor and control premium freight and repair expenses while prioritizing safety.

Skills

People management

Customer service

Data analysis

Interpersonal communication

Education

High School Diploma

Tools

Excel

Job description

Description

The Branch Operations Manager a dynamic position responsible for planning, directing and coordinating the operations of the service center. This position is responsible for safety, transaction quality, inventory accuracy, facility maintenance, yard productivity, and administration through the implementation of standard operating procedures. This position owns the operations inside a Branch, and it reports to the Branch Manager.

ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES

• Create and maintain a safe work environment through training, inspection, and corrective action.
• Adopt an 80/20 operating philosophy in managing the operations of the service center.
• Create, Implement, and sustain required standard operating procedures.
• Measure performance using metrics against pre-defined goals in areas such as safety, inventory accuracy, equipment inspection and PM, and all other areas.
• Resolve issues within the material flow of the service center and implement procedures to ensure that transactions flow accurately 100% of the time.
• Foster alignment with Functional Support Departments.
• Ensure proper stocking, movement, and loading of material.
• Manage or complete daily managerial duties such as facility and equipment maintenance and repair, OSHA requirements, safety training, control of fuel and P-card purchases, etc.
• Manage staffing at the service center, including controlling and minimizing labor overtime.
• Monitor and control premium freight and repair expenses but never at the expense of safety.
• Manage transaction accuracy by making sure each day’s transactions are updated in the system the day during which they occur and ensuring performance goals are met in this functional area.

Supervisory Responsibility

This position manages Yard and Delivery personnel with a strong “dotted line” to the Customer Service Representatives. This position is responsible for ensuring alignment between the service centers and the functional support departments.

Requirements

• Five years in Customer Service, Operations or Operations Management
• Good Computer skills, Proficient in Excel
• High School Degree
• Experience in directly managing people

Preferred Education and Experience

• Industry experience
• Some College
• Experience working in a matrix organization

Competencies

• Strong commitment to safety
• Strong operational knowledge and experience
• Process driven and detail oriented
• Solid team building experience
• Proficiency in all aspects of interpersonal communication
• Decision making
• Aptitude in data analysis/problem solving
• Training
• Business Acumen

Work Environment

While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

We’ve got you covered.

Binford Supply employees give a lot, and we offer benefits that fit their needs. We provide industry-leading coverage and benefits to our people and their qualified family members, including:

• Medical, Dental, and Vision coverage for Employees, Spouses, Dependents &/or entire Family
• Company Paid Life Insurance and Short/Long-Term Disability Insurance
• Convenient 24/7 Doctor Visits through LiveHealth Online
• Legal Assistance via Legal Shield
• Employee Assistance Program
• Identify Theft Protection
• Access Perks – Discounts on products and services with companies nationwide.
• 401k Retirement Program with strong company match