Branch Operations Manager

Supply-Technologies-LL; Dublin (VA); In loco; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Health saving account

Vision insurance

Life insurance

401(k)

Pension Plan

Paid time off

Referral program

Employee Assistance

Descrizione del lavoro

Supply Technologies, a subsidiary of Park Ohio, is hiring a Branch Operations Manager to oversee all branch operations, ensure sales goals, and provide outstanding customer service with the right tools and infrastructure.

You will lead cross-functional teams, manage budgets, inventory, and ERP processes, travel to local customers occasionally, and drive continuous improvement to achieve on-time delivery and customer satisfaction.

Competenze

• 7 years' experience with at least 5 years leadership experience.
• Experience managing branch operations, distribution, supply chain, warehouse, manufacturing (Minimum 3 years).
• Experience & ability to lead teams, develop employees, and drive operational and commercial performance is required.
• Experience managing budgets, forecasting, etc. is required.
• Experience with inventory control is required.
• Previous experience with ERP systems.
• Experience managing and developing business-to-business (B2B) customer relationships, with a focus on customer satisfaction, retention, and growth.
• Travel to local customers; overnight travel occasionally (1-2 times per year)

Mansioni

• Source products using fastener knowledge and provide timely quotes.
• Enter orders in ERP and coordinate with purchasing to ensure on-time availability.
• Track On-Time Delivery (OTD) and service requirements for accounts served from the branch.
• Meet customer requirements and resolve corrective actions; conduct yearly surveys with local staff.
• Maintain professional relationships with customers and the team.
• Determine manning levels budgeted for the branch and associated staff.
• Interview, hire, train and discipline personnel with development focus.
• Provide yearly performance appraisals with branch staff in person.
• Adhere to Safety programs, housekeeping and security responsibilities.
• Secure company inventory assets.
• Maintain equipment and maintenance records where applicable.

Conoscenze

Leadership

Inventory Management

Forecasting

Budget Management

Customer Relationship Management

Change Management

Communication

Team Player

Detail Oriented

Strumenti

ERP systems

Descrizione del lavoro

We are hiring! at Supply Technologies, a subsidiary of Park Ohio (NASDAQ: PKOH), specializes in supplier selection and management, planning, implementing, managing the physical flow of product for world-class international manufacturing companies, and servicing customers in the various markets.

Job Summary:

The Branch Operations Manager is responsible for the entire operation of a branch; from ensuring the attainment of sales goals to overseeing everyone provides excellent customer service. This also ensures that the branch office has all the tools and infrastructure needed to keep it in working order.

Responsibilities:

• Utilize fastener industry knowledge to source products and provide timely quotes to customers.
• Enter orders into ERP system and work with purchasing to ensure product is available to customers on time.
• Co Track and chart the OTD (On-Time Delivery) and the service requirements of the customer accounts serviced out of branch.
• Meet all customer requirements and resolve any corrective action. Conduct yearly customer surveys and review with local staff.
• Maintains a professional and courteous relationship with all customers and work team.
• Identify, quantify, and maintain the necessary manning levels budgeted under the branch or branches you manage.
• Able to interview, hire, train and discipline personnel with continuous motivation and professional development for your employees.
• Provide yearly performance appraisals with branch personnel by conducting face to face meetings to review each performance objectives.
• Adhere to the Safety programs, housekeeping and security responsibilities set forth by senior management.
• Secure of company owned inventory assets.
• Maintain equipment and maintenance records where applies.

Must Haves:

• 7 years' experience with at least 5 years leadership experience.
• Experience managing branch operations, distribution, supply chain, warehouse, manufacturing (Minimum 3 years).
• Experience & ability to lead teams, develop employees, and drive operational and commercial performance is required.
• Experience managing budgets, forecasting, etc. is required.
• Experience with inventory control is required.
• Previous experience with ERP systems.
• Experience managing and developing business-to-business (B2B) customer relationships, with a focus on customer satisfaction, retention, and growth.
• Travel to local customers; overnight travel occasionally (1-2 times per year)

WE Value:

• Project management experience is beneficial.
• Knowledge of fasteners, inventory management, or industrial products is advantageous.
• Experience in complete knowledge of on-time delivery, lines shipped, shortages, quality issues, rejects, and COGS.

Strong leadership and people management skills.

Excellent communication and stakeholder management abilities.

Strategic thinking with the ability to align branch objectives to business goals.

Strong organisational, planning, and resource management capabilities.

Effective decision-making and problem-solving skills.

Ability to present professionally to customers, employees, and business leaders.

Strong financial and commercial awareness.

Continuous improvement mindset with a focus on operational excellence and customer satisfaction.

Strong understanding of workplace health and safety requirements, regulatory compliance, and operational risk management.

Job Type: Full‑time

Work Location: On Site

OUR Team Members:

Do The Right Thing and we will succeed:

We insist on honest and ethical behavior; We treat others respectfully; Our actions are underlined with high integrity; We partner with others who hold these same values.

Go One Better to achieve greatness:

We strive to do our best every day; We are curious and seek alternative viewpoints;We value innovation to deliver long-term success;We will not accept the status quo and tirelessly seek to improve.

Customer First balanced with Company results:

We serve our customers with a sense of urgency; We strive to anticipate our customer’s needs; We work with our customers to ensure we are providing them the best solutions they value; We help to deliver the long-term success of our company.

WE DO what we say:

We seek clarity and understanding; We follow through on our commitments; We respectfully challenge and collaborate to achieve mutual success; Once we agree, we move forward and make no excuses.

Together we win:

We respect and value each other’s thoughts and opinions; We make the time to develop meaningful relationships; We seek new opportunities to continuously learn: We never miss an opportunity to bring out the best in others.

Make a career at SUPPLY TECHNOLOGIES:

Career Development: Success starts from within, and we will help you chart your path from which you can enhance your career evolution.

Supply Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

• Medical insurance
• Health saving account
• Vision insurance
• Life insurance
• 401(k)
• Pension Plan
• Paid time off
• Referral program
• Employee Assistance

Qualifications

Skills

Preferred

Customer Relationship Management

Intermediate

Budget Management

Some Knowledge

Inventory Management

Advanced

Forecasting

Some Knowledge

Change Management

Some Knowledge

Behaviors

Required

Leader

Inspires teammates to follow them

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.