Branch Operations Manager

W.O. Grubb Crane Rental; Chesterfield Court House (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

W.O. Grubb Crane Rental is seeking a Branch Operations Manager to coordinate dispatch, transportation, safety, and service while driving efficiency and customer satisfaction at the Chesterfield Court House branch.

The role requires strong leadership, budget oversight, and the ability to ensure safety compliance, training, and smooth operations in a busy office and field environment.

Qualifications

• Must be able to pass a drug test, background check, and fit-for-duty screen.
• Strong problem-solving and resource management skills.
• Excellent communication and time-management abilities.
• Knowledge of local geography and ability to work under stress.
• Proficiency with basic computer tools (Word, Excel) required.
• High school diploma or equivalent; associate degree preferred.

Responsibilities

• Direct operations for the Branch, including dispatch, transportation, service, and safety.
• Ensure compliance with corporate policies and SOPs.
• Manage training, payroll approvals, and invoicing optimization.
• Oversee labor and expense management at the Branch.
• Create lift plans and maintain safety and DOT compliance.
• Support hiring/firing and maintain customer satisfaction.

Skills

Problem solving

Time management

Punctual

Service oriented

Excellent communication

Assumes responsibility

Can work under stress

Knowledge of local geography

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Description

A Branch Operations Manager directs, promotes, and coordinates operations in a manner that will promote teamwork, optimize sales revenue, realize cost savings covers the margin, improve cooperative efficiency, and help achieve the mission and goals of the company, while maintaining outstanding customer service. Responsible for minimizing safety incidents and maximize safety culture. The individual typically works under self-direction and expected to work as long as necessary to perform his/her job responsibilities.

Responsibilities:

• Manages operations for the entire Branch (dispatch, transportation, service, purchasing, billing, and safety).
• Ensures compliance with corporate policies.
• Audits and ensures that all personnel have received proper training.
• Maintains compliance with SOP’s.
• Compliance with On/Off rent procedures.
• Asset Management.
• Responsible for direct labor and expense management at the Branch.
• Satisfy site specific employee required credentials.
• Manages the fuel reports.
• Manages the CLC lodging.
• Assists in the hiring and firing of operations personnel.
• Create lift plans.
• Assures optimum dispatch schedule.
• Manage yard personnel.
• Approves payroll and e-tickets.
• Manages unbillable time.
• Manages the optimization of invoicing to include accuracy.
• Updates all information in FC&C as well as assures completion of job cycle (job start and end dates, job status, equipment location).
• Monitors DOT compliance.
• Responsible for covering all of the jobs obtained from the sales department and customer safely satisfaction.
• Performs any other duties as assigned by the Branch Manager.

Knowledge, Skills, and Experience

Essential:

• Must be proficient with basic computer skills (i.e., Microsoft Word, Excel, etc.).
• Problem solver – exercise discretion and judgment to best manage available resources.
• Knowledge of local geography.
• Time management skills.
• Punctual.
• Assumes responsibility.
• Can work under stress.
• Service orientated.
• Excellent communication skills.
• Possess a minimum of a high school diploma or equivalent.
• Must be able to pass a drug test, background check, and fit for duty test.

Desired:

• Prefer candidates with at least an associate degree.
• Prefer candidates with at least 5 years of management experience in a busy office setting.
• Previous experience with transportation, heavy equipment, or the crane and hoisting industry is an asset.

Physical Demands:

The Americans with Disabilities Act (ADA) requires employers to identify essential functions of a role.

Reasonable accommodations will be made to enable individuals with disabilities to perform the tasks.

Work Environment:

Majority of time spent in an office environment. The employee may be required to wear appropriate PPE equipment when exposed to external environment. The employee could occasionally be exposed to extreme temperatures or other inclement weather.

W.O. Grubb Crane Rental is proud to be an Equal Opportunity Employer