Branch Operations Manager

Forklift Systems, Inc.; Birmingham (AL); On-site; Full time

Benefits offered by this job

Competitive salary with bonus opportunities

Comprehensive benefits including medical and dental insurance

401(k) plan with company match

Profit sharing

Supportive leadership environment

Job summary

A leading material handling company in Birmingham, Alabama is seeking an experienced Branch Operations (Customer Care) Manager. In this role, you will optimize operations and drive customer satisfaction. Ideal candidates have 5-7 years in a similar role and possess strong leadership skills. Comprehensive benefits and competitive salary package are included.

Qualifications

• 5–7 years of experience in service, operations, or branch management.
• Demonstrated leadership and team management skills.
• Strong customer-first mindset.

Responsibilities

• Drive daily operations across departments focusing on service quality.
• Mentor and guide a team of 3–5 direct reports.
• Develop relationships with corporate stakeholders to enhance initiatives.

Skills

Leadership

Interpersonal communication

Change management

Tools

ERP systems

Microsoft Office

Job description

Get a free quote 866-447-0819 Birmingham, Alabama Full Time

Branch Operations Manager

We’re seeking a skilled and driven Branch Operations (Customer Care) Manager to oversee the Service, Parts, and Rental departments. If you excel in team leadership, customer satisfaction, and operational excellence, this is your opportunity to shape performance and culture at a high level.

Forklift Systems is hiring a Branch Operations (Customer Care) Manager to lead and support our Service, Parts, and Rental teams. This is a high-impact leadership role responsible for optimizing daily operations, elevating customer service, and fostering a high-performing, customer-focused culture.

You’ll work closely with corporate leadership and report directly to the Corporate Service, Parts, and Rental Manager, as well as the company President. Your core responsibilities include managing direct and indirect team members, implementing operational strategies, and ensuring departmental goals align with company standards.

In this position, you will:

• Drive daily operations across departments with a focus on service quality, efficiency, and profitability
• Mentor and guide a team of 3–5 direct reports and 15–20 indirect reports
• Develop relationships with corporate stakeholders to enhance operational initiatives
• Ensure customer concerns are resolved with professionalism and timeliness
• Maintain facility standards and presentation of equipment
• Promote adherence to company policies and uphold the brand\'s reputation

This is an ideal role for someone with a background in service or operations management who thrives in dynamic, growth-oriented environments. You\'ll have the authority and resources to make a lasting impact while advancing your leadership career within a nationally respected company.

Job Requirements

• 5–7 years of experience in service, operations, or branch management, preferably in material handling or a related industry
• Demonstrated leadership and team management skills
• Strong interpersonal communication with a customer-first mindset
• Proficiency in ERP systems, Microsoft Office, and relevant operational tools
• Ability to navigate change, resolve escalations, and lead by example in fast-paced environments

Job Perks

• Competitive salary with bonus opportunities based on performance
• Comprehensive benefits including medical, dental, vision, life, and disability insurance
• 401(k) plan with company match
• Profit sharing and advancement opportunities
• Supportive leadership and collaborative team environment
• Company-issued laptop and phone