Branch Operations Leader – Rentals & Team Growth

National Tank & Equipment; Carlsbad (NM); On-site; USD 85,000 - 120,000; Full time

Job summary

National Tank & Equipment in Carlsbad, NM is seeking a Branch Manager to lead daily operations, manage a team, and drive rental revenue while delivering excellent customer service.

You will oversee fleet maintenance, inventory, staff hiring and coaching, and ensure safety and compliance across the branch. Strong leadership, P&L understanding, and client relationship development are essential.

Qualifications

• Bachelor’s degree in business, finance, logistics, engineering, or related field.
• Experience in education.
• 3 to 5 years of managing a team in a service-related industry.
• Equipment rental experience preferred.
• Knowledge of operations and processes with a strong sales acumen.

Responsibilities

• Oversee daily operations of the branch including order fulfillment, dispatch, maintenance, and inventory control.
• Ensure fleet meets company standards by maintaining condition and servicing to rent ready condition.
• Maintain accurate inventory levels that match market conditions and branch needs for rental fleet, ancillary equipment, and parts inventories.
• Hire, train and supervise branch staff including mechanics, drivers, yard techs, and sales coordinators.
• Provide leadership, mentoring, and support to all branch personnel fostering a high performing, productive and safe working environment.
• Conduct annual reviews and coaching sessions throughout the year to ensure all personnel maintain an understanding of their role and have a career plan.
• Drive rental and other revenues by developing relationships with existing and prospective clients ensuring the highest level of customer service and satisfaction.
• Assist customers with matching the necessary equipment with their specified application showing as the subject matter expert.
• Handle all customer service complaints and issues promptly and professionally.
• Manage and develop a deep understanding of P&L, budgeting, forecasting, and cost control.
• Ensure rental contracts, invoices, and other documentation are accurate and filed according to company standards.
• Monitor KPI’s and other data including utilization, ROI, rental rates, operating costs, and profitability.
• Promote and enforce a safety culture for all personnel at the branch.
• Ensure all necessary compliance with internal and external relevant regulations.
• Maintain all documentation needed such as safety inspections, driver logs, and equipment files.

Skills

Leadership

Customer service

Communication

Problem solving

Sales acumen

Team management

ERP/CRM proficiency

Education

Bachelor’s degree

Tools

ERP systems

CRM systems

Microsoft Office

Job description

National Tank & Equipment in Carlsbad, NM is seeking a Branch Manager to lead daily operations, manage a team, and drive rental revenue while delivering excellent customer service.

You will oversee fleet maintenance, inventory, staff hiring and coaching, and ensure safety and compliance across the branch. Strong leadership, P&L understanding, and client relationship development are essential.