Branch Operations Leader: Grow People & Profits

RelaDyne LLC; Rocklin (CA); On-site; USD 135,000 - 165,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Job summary

RelaDyne seeks an experienced Operations Manager to oversee the California branch's daily operations and support profitability, customer service, and operational excellence. This role leads and develops branch associates while collaborating with sales, warehouse, purchasing, customer service, and management to ensure efficient, effective business operations and strong vendor relationships.

The position emphasizes execution, cost control, and continuous improvement across KPIs, pricing,

Qualifications

• Previous leadership or operations management experience.
• Strong customer service and communication skills.
• Ability to lead, coach, and develop a team.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable with numbers, budgets, and business performance metrics.

Responsibilities

• Lead, coach, train, and develop branch employees.
• Support hiring, onboarding, performance management, and employee development.
• Build and maintain strong customer and vendor relationships.
• Address customer concerns and resolve issues promptly.
• Monitor branch performance, gross profit, margins, labor, and other KPIs.
• Partner with the General Manager, Sales Manager, and Controller on budgeting and business planning.
• Oversee daily branch operations, including sales orders, pricing, invoicing, and month-end processes.
• Manage fuel and lubricant pricing, rebates, and customer-specific pricing.
• Oversee purchasing and inventory management, including cycle counts and physical inventories.
• Supervise warehouse and purchasing functions and ensure efficient inventory organization.
• Identify operational trends and implement solutions to improve branch performance.
• Ensure compliance with company policies, safety procedures, and operational best practices.
• Communicate effectively across sales, warehouse, customer service, and administrative teams.
• Support corporate initiatives, acquisitions, branch realignments, and satellite locations as needed.

Skills

Leadership

Operations management

Customer service

Team development

Budgeting

Pricing

Inventory management

Microsoft Office

Job description

RelaDyne seeks an experienced Operations Manager to oversee the California branch's daily operations and support profitability, customer service, and operational excellence. This role leads and develops branch associates while collaborating with sales, warehouse, purchasing, customer service, and management to ensure efficient, effective business operations and strong vendor relationships.

The position emphasizes execution, cost control, and continuous improvement across KPIs, pricing,