Branch Operations Leader - Customer-Centric Growth

Tri City National Bank; Hales Corners (WI); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Medical, dental, and vision coverage

Paid vacation

Job summary

Tri City National Bank is seeking an Assistant Branch Manager in Wisconsin. You will oversee daily branch operations, support tellers, and drive an exceptional customer experience while developing a diligent team and ensuring policy compliance.

The role includes coaching staff, promoting banking products, and maintaining branch security with a focus on operational efficiency. Travel to meetings may be required.

Qualifications

• High school diploma or equivalent required.
• 2+ years of supervisory experience in a bank setting.
• Strong customer service, communication, and problem-solving skills.
• Ability to handle high-stress situations and quick decisions.
• Knowledge of banking policies and procedures.
• Ethical team player with attention to detail.
• Willingness to travel and attend required meetings.

Responsibilities

• Oversee branch operations including vault, wires, ATMs and teller transactions.
• Build strong customer relationships and promote banking products.
• Coach and develop team; conduct performance reviews.
• Train staff on bank products, services, and procedures.
• Deliver exceptional customer service and resolve inquiries promptly.
• Ensure branch security, regulatory compliance and audits.
• Maintain professional appearance and clear communication.

Skills

Customer service

Communication

Problem solving

Decision making

Banking policies

Ethical teamwork

Travel readiness

Education

High school diploma or equivalent

Job description

Tri City National Bank is seeking an Assistant Branch Manager in Wisconsin. You will oversee daily branch operations, support tellers, and drive an exceptional customer experience while developing a diligent team and ensuring policy compliance.

The role includes coaching staff, promoting banking products, and maintaining branch security with a focus on operational efficiency. Travel to meetings may be required.