Branch Operations Leader - Community Services

Empowered-Community-Services-LLC; Beavercreek (OH); On-site; USD 60,000 - 70,000; Full time

Job summary

Empowered Community Services LLC. in Beavercreek, OH is seeking a Branch Manager to lead daily operations at a busy community services site. You will supervise staff, ensure enrollment targets are met, and maintain program documentation and regulatory compliance.

The role emphasizes safety, service quality, and effective communications with families, caseworkers, and leadership. This full-time position requires strong coordinating and transportation skills to support the people we serve.

Qualifications

• Associate degree or 7 years professional experience in Human Services/Healthcare/Sales or combination.
• Criminal Background Check required.
• Drug Screen and Physical required.
• CPR and First Aid certification required.
• Driver’s License and MV history review required.
• Commitment to providing excellent care and customer service.
• Ability to adapt, think critically and be creative.
• Employee must be physically capable of bending, reaching, transferring and lifting people with assistance.

Responsibilities

• Maintain enrollment targets of Empowered Center, conduct tours, educate families and caseworkers, complete intake and annual meetings.
• Oversee day-to-day branch operations, supervise staff, maintain customer service and communications with families, secure property daily.
• Ensure complete and accurate program documentation (time/attendance, goals, transportation, trips).
• Promote safety and wellness, timely incident reporting.
• Schedule and lead staff meetings, trainings, and develop staff competencies.
• Possibly perform duties of Assistant Branch Manager including direct care and transporting clients.
• Drive continuous quality improvement of services, facilities, vehicles, and equipment; ensure branch cleanliness and supplies.
• Perform other duties as assigned by the CEO.

Skills

Leadership

Customer service

Critical thinking

Communication

Adaptability

Physical capability

Education

Associate degree or 7 years experience in Human Services/Healthcare/Sales

Job description

Empowered Community Services LLC. in Beavercreek, OH is seeking a Branch Manager to lead daily operations at a busy community services site. You will supervise staff, ensure enrollment targets are met, and maintain program documentation and regulatory compliance.

The role emphasizes safety, service quality, and effective communications with families, caseworkers, and leadership. This full-time position requires strong coordinating and transportation skills to support the people we serve.