Branch Operations Leader

Enterprise Bank & Trust; Ferguson (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Enterprise Bank & Trust in Ferguson, Missouri, is seeking an Assistant Branch Manager to oversee day-to-day operations and ensure compliance with bank policies. You will supervise branch personnel, provide coaching, and enhance customer service.

The ideal candidate has strong leadership skills, a background in banking, and excellent problem-solving abilities. A commitment to team success and customer satisfaction is essential for this role.

Qualifications

• Excellent leadership and interpersonal skills.
• Strong organizational skills with high accuracy.
• Thorough knowledge of banking operations and regulations.
• Positive attitude and teamwork orientation.
• Strong oral and written communication skills.

Responsibilities

• Supervise daily operations of new account desks.
• Provide coaching to branch associates.
• Monitor branch performance and referral goals.
• Handle customer concerns and escalations.
• Assist with recruitment and training of staff.

Skills

Leadership skills

Customer service skills

Organizational skills

Communication skills

Problem-solving skills

Education

High School diploma or equivalent

Bachelor's degree in business-related field

Tools

Microsoft Word

Microsoft Excel

Google Suite

Salesforce

Job description

Enterprise Bank & Trust in Ferguson, Missouri, is seeking an Assistant Branch Manager to oversee day-to-day operations and ensure compliance with bank policies. You will supervise branch personnel, provide coaching, and enhance customer service.

The ideal candidate has strong leadership skills, a background in banking, and excellent problem-solving abilities. A commitment to team success and customer satisfaction is essential for this role.