Branch Operations Lead: Customer Experience & Compliance

Banco Santander SA; Manheim Township (PA); On-site; USD 38,000 - 64,000; Full time

Job summary

Santander is seeking a Branch Operations Manager for the Oregon Pike and Lancaster City branches in Lancaster, PA. The role ensures efficient operations, strong customer service, and risk management while guiding a team and supervising cash handling activities.

Ideal candidates bring 3+ years in branch banking, solid customer service, and comfort with data-driven decisions. Travel between branches may be required. Base pay ranges from $38,250 to $64,000 per year.

Qualifications

• 3+ Years demonstrated experience in branch banking or related operations
• Excellent customer service and problem-solving skills

Responsibilities

• Oversee branch operations and risk controls to ensure compliance and security
• Assist customers with deposits, withdrawals, and payments
• Engage customers and manage lobby flow for a welcoming environment
• Support teller line and audit logs; coach staff for accuracy and service
• Travel between Oregon Pike and Lancaster City branches as needed

Skills

Customer service

Cash handling

Data-driven decisions

Communication

Risk management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander is seeking a Branch Operations Manager for the Oregon Pike and Lancaster City branches in Lancaster, PA. The role ensures efficient operations, strong customer service, and risk management while guiding a team and supervising cash handling activities.

Ideal candidates bring 3+ years in branch banking, solid customer service, and comfort with data-driven decisions. Travel between branches may be required. Base pay ranges from $38,250 to $64,000 per year.