Branch Operations Lead

East West Bank; Bellevue (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

East West Bank is seeking a Branch Operations Lead who will ensure high-quality customer interactions and operational excellence in the Bellevue branch. This role involves assisting customers, training staff, and managing various bank services while growing your career in a dynamic environment. Applicants should have a strong background in customer service, banking operations, and problem-solving skills. Join a leading institution that bridges the East and West and offers extensive development opportunities.

Qualifications

• 3+ years of experience in customer service, teller, or banking sales.
• Strong working knowledge of branch operations.
• Familiarity with teller equipment and banking technology.

Responsibilities

• Assist customers with financial needs and resolve issues promptly.
• Train junior staff to identify referral opportunities.
• Provide backup support to the Assistant Branch Manager.

Skills

Customer Service

Problem Solving

Decision Making

Education

High School Diploma or GED

Bachelor's Degree

Tools

Branch Technology

Job description

Join to apply for the Branch Operations Lead role at East West Bank

1 day ago Be among the first 25 applicants

Join to apply for the Branch Operations Lead role at East West Bank

Get AI-powered advice on this job and more exclusive features.

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

Being the next generation Branch Operations Lead at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.

As a Branch Operations Lead, you will play a key role in:

• Assisting customers with their financial needs such as cash withdrawals, deposits, transfers, and loan payment across different platforms (online and mobile)
• Supervising the junior staff in the branch and providing guidance and approvals as needed
• Supporting the Assistant Branch Manager in leading the branch team to achieve sales, service, and operational excellence.
  
  

We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.

Responsibilities

• Demonstrate strong customer service skills to assist customers with their financial needs; resolve escalated client complaints/issues promptly and effectively
• Provide support for branch customers by offering a wide range of bank products and services, including safe deposit box management, merchant/vault and ATM processing, foreign currency exchange and new account opening
• Train junior branch staff to effectively identify referral and sales opportunities and ensure they are compliant with bank policies and procedures.
• Refer customers to Business Relationship Managers and/or Financial Consultants for needs assessment to cross-sell bank products
• Expert in using digital resources and technologies to optimize clients’ digital banking experience
• Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking, and ATMs)
• Provide back up support to the Assistant Branch Manager including branch certifications and audits
• Perform other duties as assigned
  
  

Qualifications

• High school diploma or general education degree (GED) required; Bachelor’s degree preferred
• 3+ years of customer service, teller, or sales experience within the banking and/or financial service industry
• Strong working knowledge of branch operations required
• Familiarity with standard branch technology and teller equipment
• Strong problem-solving, decision-making, and customer-service skills
  
  

Compensation

The base pay range for this position is USD $26.00/Hr. - USD $29.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Banking

Referrals increase your chances of interviewing at East West Bank by 2x

Sign in to set job alerts for “Operations Lead” roles.

Global Operations Manager (Country Launch)

Greater Seattle Area $450,000.00-$500,000.00 2 weeks ago

Senior Business Operations and Planning Lead

Seattle, WA $165,000.00-$245,000.00 1 week ago

Business Operations and Planning Lead, Trust and Safety

Seattle, WA $137,000.00-$201,000.00 1 day ago

Seattle, WA $60,000.00-$71,500.00 1 week ago

Seattle, WA $65,000.00-$74,000.00 6 days ago

Redmond, WA $110,000.00-$120,000.00 1 week ago

Manager, Headcount Planning & Operations

Seattle, WA $95,000.00-$105,000.00 6 days ago

Edmonds, WA $110,000.00-$125,000.00 1 week ago

Business Operations Manager, Credit Card

Seattle, WA $108,800.00-$204,000.00 2 hours ago

Bellevue, WA $100,000.00-$120,000.00 5 months ago

Seattle, WA $80,000.00-$120,000.00 1 week ago

Sr. Mgr, Advocacy Operations, Amazon Flex

Seattle, WA $115,000.00-$190,000.00 23 hours ago

Kent, WA $65,000.00-$75,000.00 2 weeks ago

Senior Fulfillment Operations Manager, Customization

Bellevue, WA $175,000.00-$245,000.00 1 week ago

Starlink Enterprise Fleet Manager (Aviation)

Woodinville, WA $130,000.00-$180,000.00 6 days ago

Redmond, WA $95,000.00-$115,000.00 2 weeks ago

Kent, WA $75,000.00-$100,000.00 19 hours ago

Seattle, WA $77,970.00-$80,000.00 5 days ago

Seattle, WA $120,000.00-$180,000.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.