Branch Operations Lead - East Liberty Branch - Pittsburgh, PA

JPMorganChase; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading financial services firm is seeking a Branch Operations Lead for its East Liberty Branch in Pittsburgh. This role involves managing branch operations and ensuring exceptional customer service while fostering a positive branch culture. Candidates should possess a high school diploma and be detail-oriented, organized, and capable of multi-tasking. The successful candidate will also have the opportunity to influence and educate customers about technology.

Benefits

Competitive compensation

Benefits package

Commitment to diversity and inclusion

Qualifications

• High school diploma, GED, or equivalent required.
• Detail-oriented and organized with capability for multi-tasking.
• Availability to work flexible hours, including weekends and evenings.

Responsibilities

• Set the tone of the branch environment to provide an exceptional customer experience.
• Manage branch operations, including cash devices, in accordance with policies.
• Support the Branch Manager with operations, loss control, compliance, and audits.

Skills

Detail-oriented

Organized

Multi-tasking

Education

High school diploma or GED

Some college or military experience

Job description

Branch Operations Lead - East Liberty Branch - Pittsburgh, PA

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Job Description

We are passionate about taking care of our customers and employees, making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and committing to diversity and inclusion. Using the latest banking solutions and cutting-edge financial technology, along with friendly service, you will represent our brand and culture. You will help people experience our Customer Promise—helping them make the most of their money to enhance their lives by providing tailored education and advice.

As a Branch Operations Lead Trainee in Branch Banking, you will collaborate with the Branch Manager, staff, and colleagues to ensure customer transactions are accurate, efficient, and compliant with policies, procedures, and regulations. You will focus on delivering exceptional customer service, working with the Branch Manager to set the tone in the branch.

Your typical day involves assisting customers, performing transactions, and identifying ways to simplify their banking experience through self-service options. You will also review branch operations and communicate updates to staff to ensure compliance and control standards are met.

Job Responsibilities

• Set the tone of the branch environment to provide an exceptional customer experience and foster a positive culture
• Greet clients, perform transactions, manage lobby traffic, and coordinate client meetings
• Manage branch operations, including cash devices, in accordance with policies
• Introduce customers to team members who can assist with financial needs
• Promote self-service options for account access 24/7
• Support the Branch Manager with operations, loss control, compliance, and audits

Required Qualifications, Capabilities, and Skills

• High school diploma, GED, or equivalent
• Detail-oriented, organized, capable of multi-tasking, and committed to following policies and regulations
• Availability to work flexible hours, including weekends and evenings

Preferred Qualifications, Capabilities, and Skills

• Ability to connect with and educate customers, referring to colleagues as needed
• Strong desire to influence and educate team and customers about technology
• Leadership skills and proficiency in operations and transaction accuracy
• Some college, military experience, or 2+ years of branch banking experience

Training Requirement

• Successful completion of the Branch Operations Lead training program is required to be active in the role

About Us

JPMorgan Chase is a leading financial services firm, helping households and small businesses achieve their financial goals through diverse products. Our mission is to build engaged, lifelong relationships with our customers. We offer competitive compensation, benefits, and a commitment to diversity and inclusion, providing accommodations for applicants and employees as needed.

About The Team

Our Consumer & Community Banking division serves customers through personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We lead in credit card sales, deposit growth, and digital solutions, ranking high in customer satisfaction.